Consumer Sales Coach (Central Maryland)

Position Accountabilities

• Travel weekly to branches to observe sales activities and coach branch teammates on sales activities and behaviors, leveraging the Sales & Service Playbook.
• Drive the adoption and effective execution of GUIDE consultative sales model and usage of Salesforce CRM.
• Document observational coaching and role play outcomes in learning platform.
• Monitor sales reporting to identify gaps/opportunities and regularly collaborate with Market Leader to determine the coaching plan and calendar.
• Regularly debrief coaching outcomes with Market Leader and other Consumer Banking leaders, sharing feedback on any opportunities uncovered for training, reporting, or other sales performance-related topics.
• Support effective onboarding of new teammates and continuing education of existing teammates through targeted sales coaching.
• Conduct in-market visits with CSL and MLs to role model best in class routines/behaviors and provide sales coaching to improve skill set.
• Collaborate with Workplace Solutions Relationship Manager to ensure designated Branch Champions are effectively executing the activities which add value to participating businesses and earn new consumer relationships.
• Collaborate with Consumer Sales Leader and Regional Presidents to create key performance indicators to measure success of coaching on an individual and branch level.
• Ensure compliant sales practices and risk management through observational coaching.

Position Qualifications

• Bachelor’s Degree or equivalent work experience required.
• Three or more years’ retail banking experience required.
• Previous lending experience required.
• Three or more years of management experience in a sales environment preferred.

Knowledge & Skills

• Ability to travel based on business need.
• Excellent client service skills and demonstrated leadership skills.
• Proactively builds trusted relationships with key partners/clients.
• Ability to be a change agent and work in a fast-paced environment.
• Proficient in executing and coaching a consultative sales model.
• Proficient in Salesforce CRM and bank analytics, with the capability to utilize these resources effectively for the coaching and development of team members.
• Excellent oral and written communication skills.
• Able to exercise sound business judgment.
• Flexible, able to adapt to change.