Consumer Product Development Partner - Retail Branch Growth Strategy

About the role

The Consumer Product Development Partner - Retail Branch Growth Strategy is focused on developing and delivering new product strategies across the key growth vertical within our retail branch network, and delivering changes to existing products or programs to meet customer needs and expectations.

Primary Responsibilities

• Responsible for all card product growth strategies within Retail Branch network; partnering closely with Retail Sales & Support for implementation.
• Primary business line POC for all retail matters - developing cohesive strategy encompassing client and customer feedback.
• Ensure projects are structured, defined, sanctioned and initiated and then responsible for delivery to time, cost and quality. Includes responsibility for full benefit realization and formal closure with Post Project Implementation Review undertaken.
• Create and implement operational or functional business plans aligned with the overall business strategy to ensure the business unit has the capacity and capability to meet the agreed objectives.
• Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan.
• Manage Business Case creation and approval process.
• Will provide input to business strategy and prioritization of product portfolio.
• Ensure the sponsor's business requirements have been clearly defined and documented.
• Define the scope of the project, own and manage project goals, risks, issues and resources.
• Establish and build relationships across the company to facilitate achievement of strategic goals maintaining momentum throughout the project lifecycle.
• Participate in building of product and process management capacity in to the organization.

Skillsets Needed

• Proven track record of driving product initiatives within cards, lending, or consumer financial services; strong consumer card experience desired.
• Branch/Retail strategy experience - ability to drive meaningful growth through partnership - across retail footprint(s) with track record of success.
• Ability to partner with sales leadership; crafting cohesive and achievable growth plans.
• Deep understanding of acquisition and portfolio economics for credit card product, lifecycle management, and customer value creation.
• Strategic architect with the ability to operate in the details; ability to equally set strategic vision and execute.
• Enterprise leader skilled at influencing across a complex, matrixed environment as an individual contributor.
• Builder mentality – comfortable operating in maturing state and overall scaling business driven.
• Someone who can build processes vs follow.
• Demonstrated ability to translate strategy into measurable financial outcomes.

Qualifications, Education, Certifications And/or Other Professional Credentials Required

• 7+ years of Card product experience; strong knowledge of Credit Card industry and P&L.
• Deep understanding of Credit Card acquisition channels; particularly within retail network (branch).
• Ability to navigate and lead through highly matrix based organization.
• Builder mindset; experience & comfortability in developing new to bank strategic initiatives from idea creation to implementation.

Pay Transparency

The salary range for this position is $130,000 - $170,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit here.

Note

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.