Consumer Portfolio and Policy Risk Manager I

Regular, full-time position. Fluency in English required. 1st shift (United States of America).

About the role

Ensure the efficient and balanced risk management of the credit adjudication, credit policy, portfolio management, loss forecast, and overall credit processes for the assigned Consumer Credit horizontal domain or business unit within the Consumer Credit and Policy Management team. Assist the Manager in providing portfolio/segment oversight, evaluating controls, and delivering value-added credit insight and actionable recommendations to production leaders, fulfillment and underwriting leaders, servicing management teams, default/loss mitigation teams, and other lending personnel. Oversee risk management and administration for specific portfolio segments or processes as determined by the Manager.

Credit exposures in scope include Direct to Consumer, Small Business, BankCard, Mortgage, Consumer Wealth Management, Indirect Lending, and Auto (prime and sub-prime lending).

Responsibilities

• Provide credit risk management direction and leadership to assigned portfolio segments to achieve planned objectives and identify segment or regional risks and trends.
• Perform "forensic" credit analysis to identify outliers or early-stage issues with particular products, regions, and fulfillment centers; tactically address potential problems, including evaluating and monitoring consumer concentration risk and exceptions portfolio targets.
• Provide independent credit decision adjudication of large, complex, or exception-based transactions within the assigned portfolio segment and delegated lending authority.
• Perform portfolio segment analysis and review of potential targets or acquisitions, as required.
• Collaborate with Business Unit (BU) leaders, Consumer Senior Credit and Policy Officer, and Manager to discuss risks and trends and develop corrective action plans.
• Ensure sound and efficient risk management techniques are implemented and maintained in key portfolio risk functions (e.g., portfolio administration, risk mitigation/fraud, and default management).
• Review credit risk practices and techniques utilized by other Bank lending groups, industry peers, and vendor best practices to identify areas for improvement in credit risk management.
• Act as a catalyst for credit risk improvement and provide expertise/membership in key credit functions/committees (e.g., Asset Quality meetings, Business Unit Risk Committees, Consumer Credit Working Group, Truist Risk Appetite framework).
• Communicate expectations relating to quality, profitability, and growth of the portfolio segment, including participation in the approval and monitoring of pricing strategies.
• Instill the Truist credit culture, raise awareness of key risk management issues, and monitor, evaluate, and influence regional execution.
• Serve as an educational resource for credit training.
• Ensure new or revised product offerings, product delivery, and refinements align with the Bank's prescribed risk appetite in conjunction with the BU and Consumer Credit Risk and Policy Management.
• Oversee the credit review process in the BUs; monitor a targeted sample of loan approvals via loan underwriting and review forums.
• Monitor lender, dealer, correspondent, or underwriter scorecards used to assess loan quality and performance indicators.
• Monitor problem assets of assigned segments (delinquent loans, non-performing assets, and charge-offs) to limit credit losses through regular communication with loss mitigation teams and Default Management.
• Perform process and policy reviews related to key origination, servicing, and default/loss mitigation activities of consumer portfolios.
• Write, review, and recommend for approval loan origination, servicing, and credit-related policies prior to submission to the Manager and Consumer Senior Credit and Policy Officer, and ultimately the Credit Risk Program Committee.
• Monitor peer and industry developments related to retail lending, compliance, analytics, and technology, and recommend enhancements to credit policies, procedures, and systems.

Requirements

• Bachelor's degree in Business or equivalent education and related training.
• 10 years of credit-related experience, including complex lending structures, documentation skills, modeling skills, and problem loan experience.
• 7+ years of related experience, including consumer, small business, credit card, mortgage, and wealth consumer risk and regulatory knowledge.
• Superior ability to think strategically, multitask, and drive change.
• Strong quantitative, governance, and analytic abilities.
• Strong decision-making capability.
• Strong leadership, partnership, and management skills.
• Demonstrated excellent problem-solving skills.
• Strong verbal and written communication skills.

Preferred Qualifications

• 12+ years of credit-related experience.
• Master's degree in Business Administration, Finance, or Accounting.
• Graduate of industry banking school(s).
• Member or in a leadership position with an industry professional association.

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits. Eligibility for specific benefits may vary by division.

• Medical, dental, and vision insurance.
• Life insurance, disability, and accidental death and dismemberment coverage.
• Tax-preferred savings accounts and a 401k plan.
• No less than 10 days of vacation (prorated based on date of hire and full-time/part-time status) during the first year of employment, along with 10 sick days and paid holidays.
• Depending on the position and division, eligibility may extend to Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.