Consumer Loss Mitigation Specialist I (Consumer Collector)

About the role

Responsible for collecting on past due and charged off loans, credit cards, and checking accounts. We are looking for a highly motivated individual who shares our vision to “WOW” both internal and external customers with exceptional customer service; comes to work every day with a “Smart, Driven, and Nice” attitude; approaches each task with a strong attention to detail; and works together with other team members to ensure all Loan Servicing responsibilities are completed daily.

Responsibilities

• Provides exceptional customer service via phone, email, and internal department interaction
• Demonstrates a strong attention to detail in all daily functions and the ability to perform the same daily tasks without losing focus
• Responsible for incoming and outgoing collection phone calls on past due loans daily
• Processes Check by Phone payments and Cash Advance payments over the phone daily
• Answers general loan questions from customers via phone and email daily
• Reviews loans for accuracy between loan servicing systems daily
• Sends Collection letters, provides loan payment history to customers, processes mail returns, etc. on a regular basis
• Forwards customer requests to other Loan Servicing teams for processing on a regular basis
• Processes correspondence from customers, insurance companies, branches, etc. on a regular basis
• Introduction to Skip Tracing and Door Knock requests
• Introduction to account Repossessions
• Introduction to Bankruptcy case reviews and Charge Off accounts
• Performs other duties and tasks as assigned

Requirements

• High school diploma or equivalent and at least one year experience within a financial institution preferred
• Basic knowledge of all applicable policies, procedures, and regulations, including the Bank Secrecy Act and Anti-Money Laundering policies, that pertain to this position is preferred
• Ability to work well in a fast-paced team environment
• Proficient with MS Office products
• Willing and able to learn other software

Skills

• Proficient in Microsoft Office Products

Benefits

• Full medical, dental, and vision coverage for individual or family plan
• Life insurance
• Long-term disability insurance
• 401K matching program
• Paid sick and vacation time

Pay

$21.00 to $24.00 per hour

About us

1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5-star Bank in Washington State by Bauer Financial, an independent bank rating firm.

• Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.
• Ethical - fair, honest and act with integrity.
• Lead by Example - maintain a positive attitude, show respect for others, and have some fun!
• Accountable - we take our responsibilities seriously and we meet our commitments with urgency.
• Team Player - dependable, enthusiastic contributor to team success and to the greater good of the bank.
• Embrace Dreams - we encourage each other to reach for our dreams.
• Diversity - we celebrate diversity and support equality for all.
• Community Oriented - we actively support our communities and the Bank's CRA initiatives.
• Open and Honest Communication - always professional, responsive, and timely.