Consumer Loan Specialist - Sales Customer Service

Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? This role offers a competitive salary of $32,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually.

About the company

We have helped our customers meet their personal finance goals for more than 70 years by providing a variety of consumer loans, flexible lending options, and incomparable customer service. We are proud to serve over 300,000 customers in more than 250 communities throughout the US, and we continue to expand into new states each year.

Our Core Values are at the heart of everything we do with a focus on Our Team, Our Customers, and Our Performance. With a commitment to our customers, we identify lending options that fit each of their unique needs. We are also dedicated to giving back to our communities through various philanthropic efforts such as volunteer opportunities, food drives, back-to-school drives, and an annual fundraiser for St. Jude Children's Research Hospital.

Our growing company offers a bright future for our employees with clear career paths, growth opportunities, and a supportive culture where we work together to continuously improve and reach our goals.

Responsibilities

• Actively seek opportunities to originate new loan business with new and existing customers.
• Evaluate customer needs to recommend the best consumer loan and voluntary product solutions.
• Complete loan applications, proposals, and offers for new borrowers and follow up with pending applicants.
• Assist potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.
• Take ownership of customer concerns and work with management to formulate and execute strategies for potential problem loans.
• Close loans, assemble loan folders, and handle miscellaneous tasks.
• Consistently meet or exceed loan goals.
• Handle day-to-day servicing of an ever-growing, complex consumer loan portfolio.
• Apply analytical skills to quickly and efficiently resolve customer issues.
• Process insurance claims, follow-ups, and payments daily and maintain an insurance log.
• Provide excellent customer care through daily transactions, customer inquiries, and problem resolution.
• Answer incoming phone calls and check the branch’s voicemail.
• Build trust with customers and internal staff by embodying and demonstrating the philosophy of the organization, including core values, company policies, operational procedures, and compliance.

Requirements

• High school diploma or equivalent.
• Minimum of 1 year of sales experience (e.g., retail sales, goal-oriented, or incentive-based).
• Professional demeanor, positive attitude, strong communication, and customer relations skills.
• Ability to work in a high-performing, fast-paced, goal-oriented, team environment.
• Ability to successfully navigate priorities while paying close attention to details.
• Basic computer skills and familiarity with Windows & Microsoft Office.
• Ability to meet acceptable standards for criminal background history, credit history, and pass a pre-employment drug screen.
• Ability to meet eligibility requirements for insurance licensing to sell voluntary insurance products (eligibility based on a criminal background check conducted by the state’s department of insurance).

Benefits

• Health, Dental, & Vision Insurance with employer contribution.
• 15 days of Paid Time Off (PTO) to start + 1 additional personal day.
• 401(k) with company match after one year.
• Company-provided Life Insurance & Long-Term Disability.
• Employee Assistance Program – Confidential mental health support.
• Access to LinkedIn Learning's library of 10,000+ professional development courses.
• Employee of the Month Program.
• Philanthropic support for multiple charities, including an annual drive for St. Jude Children's Research Hospital.
• Professional offices with a friendly team environment.
• Monthly incentive bonus pay.
• Internal promotions.

Pay

$32,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually.