Consumer Loan Specialist - Sales Customer Service

About the role

This position earns a competitive salary of $32,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually. You will be a key team member in the branch, ensuring a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships, and meeting sales goals.

About Republic Finance

We have helped customers meet their personal finance goals for more than 70 years by providing a variety of consumer loans, flexible lending options, and incomparable customer service. We serve over 300,000 customers in more than 250 communities across the US and continue to expand into new states each year. Our Core Values focus on Our Team, Our Customers, and Our Performance. We are committed to giving back to our communities through volunteer opportunities, food drives, back-to-school drives, and an annual fundraiser for St. Jude Children’s Research Hospital.

Our growing company offers a bright future with clear career paths, growth opportunities, and a supportive culture where we work together to continuously improve and reach our goals.

Responsibilities

• Actively seek opportunities to originate new loan business with new and existing customers.
• Evaluate customer needs to recommend the best consumer loan and voluntary product solutions.
• Complete loan applications, proposals, and offers for new borrowers and follow up with pending applicants.
• Assist potential borrowers by explaining the loan process, answering questions regarding loan products, and loan processing.
• Take ownership of customer concerns and work with management to formulate and execute strategies for potential problem loans.
• Close loans, assemble loan folders, and handle miscellaneous tasks.
• Consistently meet or exceed loan goals.
• Manage day-to-day servicing of an ever-growing, complex consumer loan portfolio.
• Apply analytical skills to quickly and efficiently resolve customer issues.
• Process insurance claims, follow-ups, and payments daily and maintain an insurance log.
• Provide excellent customer care through daily transactions, customer inquiries, and problem resolution.
• Answer incoming phone calls and check the branch’s voicemail.
• Build trust with customers and internal staff by embodying and demonstrating the organization’s philosophy, including core values, company policies, operational procedures, and compliance.

Requirements

• High school diploma or equivalent.
• Minimum of 1 year of sales experience (e.g., retail sales, goal-oriented, or incentive-based roles).
• Professional demeanor, positive attitude, strong communication, and customer relations skills.
• Ability to work in a high-performing, fast-paced, goal-oriented, team environment.
• Ability to successfully navigate priorities while paying close attention to details.
• Basic computer skills and familiarity with Windows and Microsoft Office.
• Ability to meet acceptable standards for criminal background history, credit history, and pass a pre-employment drug screen.
• Ability to meet eligibility requirements for insurance licensing to sell voluntary insurance products (eligibility based on a criminal background check conducted by the state’s department of insurance).

Benefits

• Health, Dental, and Vision Insurance with employer contribution.
• 15 days of Paid Time Off (PTO) to start + 1 additional personal day.
• 401(k) plan with company match after one year.
• Company-provided Life Insurance and Long-Term Disability.
• Employee Assistance Program for confidential mental health support.
• Access to LinkedIn Learning’s library of 10,000+ professional development courses.
• Employee of the Month Program.
• Philanthropic support for multiple charities, including an annual drive for St. Jude Children’s Research Hospital.
• Professional offices with a friendly team environment.
• Monthly incentive bonus pay.
• Internal promotion opportunities.

Pay

$32,000 per year (paid hourly) plus an uncapped monthly bonus averaging $8,000 annually.