Consumer Loan Specialist - Sales Customer Service
Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? This role offers a competitive salary of $32,000 per year (paid hourly), plus an uncapped monthly bonus averaging $8,000 annually.
About the company
Republic Finance has helped customers meet their personal finance goals for over 70 years by providing consumer loans, flexible lending options, and exceptional customer service. We serve over 300,000 customers across more than 250 communities in the U.S. and continue to expand into new states annually.
Our core values focus on Our Team, Our Customers, and Our Performance. We are committed to identifying lending options tailored to each customer’s unique needs and giving back to our communities through volunteer efforts, food drives, back-to-school drives, and an annual fundraiser for St. Jude Children’s Research Hospital.
We offer a supportive culture with clear career paths, growth opportunities, and a commitment to recognizing and rewarding employee performance.
Responsibilities
- Originate new loan business with new and existing customers.
- Evaluate customer needs and recommend the best consumer loan and voluntary product solutions.
- Complete loan applications, proposals, and offers for new borrowers, and follow up with pending applicants.
- Explain the loan process, answer questions about loan products, and assist potential borrowers.
- Take ownership of customer concerns and collaborate with management to resolve potential problem loans.
- Close loans, assemble loan folders, and handle miscellaneous tasks.
- Consistently meet or exceed loan goals.
- Manage day-to-day servicing of a growing, complex consumer loan portfolio.
- Apply analytical skills to resolve customer issues efficiently.
- Process insurance claims, follow-ups, and payments daily, and maintain an insurance log.
- Provide excellent customer care through daily transactions, inquiries, and problem resolution.
- Answer incoming phone calls and check the branch’s voicemail.
- Build trust with customers and internal staff by embodying the company’s core values, policies, and compliance standards.
Requirements
- High school diploma or equivalent.
- Minimum of 1 year of sales experience (e.g., retail sales, goal-oriented, or incentive-based roles).
- Professional demeanor, positive attitude, and strong communication and customer relations skills.
- Ability to work in a high-performing, fast-paced, goal-oriented team environment.
- Strong organizational skills with close attention to detail.
- Basic computer skills and familiarity with Windows and Microsoft Office.
- Ability to meet acceptable standards for criminal background history, credit history, and pass a pre-employment drug screen.
- Eligibility to meet state insurance licensing requirements for selling voluntary insurance products (eligibility determined by a criminal background check conducted by the state’s department of insurance).
Benefits
- Health, dental, and vision insurance with employer contribution.
- 15 days of Paid Time Off (PTO) to start, plus 1 additional personal day.
- 401(k) plan with company match after one year.
- Company-provided life insurance and long-term disability.
- Employee Assistance Program (confidential mental health support).
- Access to LinkedIn Learning’s library of 10,000+ professional development courses.
- Employee of the Month Program.
- Philanthropic support for multiple charities, including an annual drive for St. Jude Children’s Research Hospital.
- Monthly incentive bonus pay.
- Internal promotion opportunities.
Pay
$32,000 per year (paid hourly) plus an uncapped monthly bonus averaging $8,000 annually.