Consumer Loan Servicing Specialist I

About the role

This position is responsible for processing direct centralized loans with a focus on efficiency and accuracy.

Responsibilities

• Provides knowledge and superior service regarding Consumer Lending processes to branches and support segments via the department ACD line.
• Works alongside Consumer Lending Sales teams by meeting processing SLAs to achieve a seamless and efficient loan process for direct loan types.
• Processes and funds all direct loans in a timely manner with a focus on accuracy and efficiency within MeridianLink DL4.
• Processes and funds all Pledge loans and Secured Visas to validate all funds are pledged properly and without error to eliminate credit union risk.
• Reviews each application to ensure borrower and collateral meet lending and underwriting guidelines.
• Validates vehicle insurance documents and payoff documents for accuracy and to remain compliant.
• Reviews and analyzes vehicle and titling documents to mitigate risk for members and the credit union, requiring proficiency in using ADOT, AZMVD, and other Authorized Third-Party resources, as well as staying current with AZMVD processes and legal updates.
• Completes Motor Vehicle Record (MVR) review within the AZMVD system to confirm ownership, assist with changes of ownership, and calculate registration cost.
• Demonstrates basic knowledge of non-processing titling tasks, such as determining lien release questions or issues.
• Provides overrides for stopping points for front-end users to ensure applications remain compliant and are funded without error.
• Completes a pre-quality check of each application and title packet to ensure seamless funding and lien perfection while meeting compliance and lending guidelines.
• Assists with Notary needs within Consumer Lending.
• Serves as an allied product expert for GAP, Extended Warranties, and Debt Cancellation to validate vehicles meet product requirements prior to funding.
• Understands Consumer Lending policies, processes, and practices.
• Maintains professional standards and adheres to Arizona Financial values.
• Ensures individual and credit union adherence to policies and standard business practices.

Requirements

• High School diploma or general education degree (GED).
• Two (2) years of experience in a financial institution or related field in customer service, or one (1) year with Arizona Financial Experience.

Skills

• Knowledge of computers and software applications.
• Ability to type 45 words per minute.
• Ability to read, write, speak, and use proper grammar in English.
• Ability to read and comprehend written instructions, correspondence, memos, and procedure manuals.
• Ability to communicate verbally on the telephone, speaking to members regarding sensitive inquiries or complaints.
• Ability to work efficiently and responsibly in an environment with multiple work demands and short timeframes.
• Ability to apply commonsense understanding when dealing with problems involving variables in standardized situations.
• Ability to calculate rates, ratios, income, and percentages.

Preferred Qualifications

• One (1) year of experience with Consumer Loans.

Work Environment and Physical Demands

• Hybrid work environment.
• Occasionally required to reach with hands and arms.
• Regularly required to stand or sit; use hands to finger keys accurately when using calculator machines or computer keyboards.
• Occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required include close vision, distant vision, and peripheral vision.
• The noise level in the work environment is quiet.
• Must be able to travel independently to department and branch locations.
• Employees who work from home must have business operational internet to complete work tasks and communicate via video call or chat messaging systems in a dedicated workspace.

Pay

Grade 6