Consumer Loan Processor II

About the role

The Consumer Loan Processor II position at SchoolsFirst FCU involves processing consumer loans such as Auto Loans, Personal Loans, Credit Cards, and Educational Loans. This role also includes providing excellent member service and supporting frontline team members with loan funding support.

Responsibilities

• Funds Consumer Loans and provides member service
• Possesses basic knowledge of all Consumer Loan products and supports frontline team members with loan funding support
• Communicates with members by phone and email to gather necessary documentation to meet stipulations
• Verifies accuracy and completeness of information and documentation
• Creates loan documents for members to sign within the core loan operating system
• Utilizes Docusign and schedules appointments with members to sign documents
• Disburses loan proceeds to members and handles all direct payments for loan payoff requests
• Prepares FedEx packages for direct payments and ensures all necessary documentation is included for proper payoff, and that the CU will receive title for auto loans
• Communicates with franchised/non-franchised dealerships and lending institutions for support with missing or incomplete files, dealer draft policy, and other applicable questions
• Aids frontline team members with loan funding questions and funding procedures
• Performs consumer loan applications and analyzes credit data for pertinent member financial history
• Provides consultative services to members regarding credit union loan products and services by assessing the member's needs, addressing their concerns, and gaining agreement, and referring members for loan requests
• Maintains a working knowledge and understanding of the Consumer Lending Standard Operating Procedures and Policies
• Performs other duties as assigned
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties

Qualifications

• High School Diploma or GED required
• 1-3 years of prior related experience required