Consumer Loan Officer

Member Service & Relationship Management

• Provide consumer loan applicants with a lending experience that is friendly, professional, and tailored to their financial goals.
• Build strong relationships with new and existing loan applicants, positioning yourself as their personal lender.
• Maintain a positive, solution-focused attitude in all interactions.
• Actively participate in outbound call campaigns to follow up on leads, offer assistance, or promote new opportunities.

Loan Production & Sales Performance

• Accurately process consumer loan applications from start to finish, including taking applications, reviewing credit reports, and closing approved loans.
• Congistently meet or exceed individual lending and sales goals (i.e. loan volume).
• Present optional loan protection products and consistently meet protection product sales goals.
• Identify additional loan opportunities and make referrals to other departments when appropriate.
• Be willing to work a modified work schedule if necessary, including some evenings and Saturdays.

Compliance & Policy Adherence

• Follow all credit union policies, lending procedures, and regulatory requirements.
• Ensure proper documentation is collected and loan files are compliant and complete.
• Handle confidential member information with care and integrity.

Teamwork & Professionalism

• Collaborate with team members to meet department goals and ensure excellent overall member experience.
• Maintain clear and respectful communication with both internal team members and external loan applicants.
• Participate in training, coaching, and development opportunities to improve skills and performance.
• Maintain punctual attendance and flexibility to work evenings or Saturdays as required by department needs.

Core Competencies

• Demonstrate strong communication and active listening skills.
• Show relationship-building and consultative sales abilities.
• Show attention to detail and accuracy.
• Show initiative and problem-solving skills.
• Show time management and the ability to prioritize.
• Show integrity, professionalism, and accountability.
• Show comfort working in a fast-paced, goal-driven environment.

Location Setting & Requirements

• Lending Contact Center (Centralized Sales)
• High School Diploma/GED
• Previous experience at a financial institution or 3 years sales experience preferred

Benefits and Compensation

• Incentive opportunities
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.