Consumer Lending Production Manager

About the role

We are hiring a Consumer Lending Production Manager to lead the Consumer Loan Consultant team. This role involves team training, development, motivation, communication, delegation, and discipline, while also resolving loan-related issues and escalations.

Responsibilities

• Monitor loan production, ancillary product sales, service standards, and KPIs to ensure all targets are consistently met or exceeded, with a strong focus on driving sales achievements beyond established goals.
• Prepare, analyze, and deliver accurate production reports to the credit union team and leadership, providing actionable insights into performance and identifying opportunities for improvement.
• Resolve loan-related issues and escalations promptly, delivering effective solutions that maintain Member satisfaction and trust.
• Review and streamline sales processes to improve efficiency, accuracy, and service quality, while developing and maintaining procedures that ensure consistency and compliance within the Consumer Lending Department.
• Partner with Consumer Lending leadership and other departments to design and implement strategies that strengthen Consumer loan services, elevate the Member experience, and drive sales performance.
• Review and analyze loan applications for accurate ratios, fraud screening, credit depth, pay history, and other information to ensure quality and regulatory compliance.
• Oversee hiring, training, counseling, motivating, and disciplining of staff; establish individual goals aligned with CU SoCal’s strategic plan; and track, monitor, and coach for performance.
• Oversee the phone system, ancillary products, and other Consumer Sales and lending tools to ensure optimal functionality, efficiency, and support for both staff and Member service needs.
• Conduct individual performance reviews, hold monthly one-on-one meetings, and drive continuous improvement across the team.
• Maintain thorough due diligence practices for all vendor relationships and work closely with the AVP of Consumer Lending to ensure strong internal controls are established, monitored, and consistently upheld.
• Foster team engagement by encouraging a positive work culture that reflects the organization’s brand, mission, and core values.

Requirements

• High school diploma or equivalent.
• Minimum of 5+ years in Consumer Lending or financial services.
• Minimum of 2+ years in a supervisory or management role with proven leadership success.
• Driving and Insurance Coverage Requirements: Hold a valid CA state driver’s license in good standing that is not actively suspended, revoked, or restricted. Must have reliable personal transportation, maintain state liability auto insurance coverage with a minimum of 30/60/15 limits on the vehicle used for work, and maintain a clean Motor Vehicle Record (MVR).

Preferred Qualifications

• Associate’s degree or equivalent.

Skills and Abilities

• Proficient in all applicable MS 365 Office programs (i.e., Word, Excel, Outlook, Teams, etc.).
• Possesses in-depth knowledge of consumer loan products, policies, and applicable regulations.
• Demonstrates the ability to motivate, coach, counsel, and train team members to achieve performance goals.
• Effectively manages multiple priorities while meeting production targets and deadlines.
• Applies strong analytical and problem-solving skills with a high level of accuracy and attention to detail.
• Produces documents, spreadsheets, and databases using Windows-based software with proficiency and accuracy.
• Communicates clearly and professionally, both in written and verbal formats.
• Consistently delivers high-quality Member service that reflects organizational standards and values.
• Proficient in core banking and loan origination systems.

Benefits

Base Pay + Commission Structure: $85,000 - $107,747.64* per year + commission through a performance-driven plan. Most earnings in this role are commission-based. Full plan details will be shared during the interview process.

Pay

$85,000 - $107,747.64* per year + commission through a performance-driven plan.

Schedule

Monday to Friday, 9:00AM - 6:00PM. Flexible hours may be required based on business needs, with a hybrid-remote schedule consisting of 2 days in-office and 3 days working remotely from home.