Consumer Lending Centralized Processor

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

About the role

The Consumer Centralized Processor is responsible for managing consumer loan files from application through closing readiness by coordinating documentation, satisfying underwriting and collateral requirements, and ensuring compliance with regulatory and bank standards. This role serves as the primary operational liaison among borrowers, lenders, underwriting, loan documentation, real estate services, and third-party vendors to deliver an efficient, accurate, and seamless loan experience. The Consumer Centralized Processor owns the processing workflow, proactively advances loans through the pipeline, and ensures files are complete and ready for closing.

Responsibilities

• Manage the Consumer Loan Processing Lifecycle
  • Own assigned consumer loan files from application through closing readiness.
  • Review loan applications and supporting documentation for completeness, accuracy, and compliance with underwriting requirements, regulatory standards, and bank policy.
  • Monitor pipeline activity, prioritize workflow, clear conditions, and proactively resolve issues that may impact processing timelines.
  • Ensure loan files are complete, accurate, and ready for document preparation, funding, and closing.
• Deliver An Exceptional Customer And Partner Experience
  • Serve as the primary point of contact for borrowers throughout the processing lifecycle.
  • Communicate documentation requirements, outstanding conditions, timelines, and next steps to borrowers and business partners.
  • Collaborate with Community Lenders, Underwriting, Loan Documentation, Real Estate Services, closing agents, and third-party vendors to advance loans efficiently through the process.
  • Provide timely status updates and maintain consistent follow-up to minimize delays and deliver a seamless customer experience.
• Ensure Quality, Compliance, and Operational Excellence
  • Collect, review, and validate borrower, collateral, insurance, and payoff documentation required to support lending decisions.
  • Verify information accuracy and ensure all loan documentation meets underwriting, regulatory, and internal policy requirements.
  • Maintain complete and accurate records within applicable systems and document all loan activity.
  • Identify, escalate, and resolve processing risks while supporting audit, quality control, and compliance objectives.
  • Support closing preparation, scheduling, and funding readiness activities.

Key Competencies

• Customer Focus: Builds trust and confidence by delivering a responsive, accurate, and professional experience for borrowers and business partners throughout the loan process.
• Execution and Accountability: Takes ownership of assigned loan files, manages competing priorities effectively, and delivers timely, accurate results while meeting service level expectations.
• Attention to Detail: Maintains a high degree of accuracy in documentation review, condition clearing, system updates, and regulatory compliance activities.

Requirements

• High school diploma or equivalent required.
• 2+ years of experience in consumer lending, loan processing, loan operations, or related financial services experience preferred.
• Experience with consumer loan products, including real estate-secured lending and home equity products, preferred.
• Familiarity with loan origination systems, document management systems, and Microsoft Office applications.
• Knowledge of consumer lending documentation, underwriting requirements, and regulatory compliance standards.
• Proficiency with Excel and other Microsoft Office applications.
• Strong organizational, communication, and customer service skills with the ability to manage multiple priorities and deadlines.

Benefits

• Competitive compensation with salary and incentive program.
• Medical, dental, and vision insurance.
• 401K.
• Continuing education opportunities.
• Employee assistance program.
• Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization.

Pay

The salary range for this position is $18.25/Hr. - $29.75/Hr. Final compensation will be determined by location, skills, experience, qualifications, and the career level at which the position is filled.