Consumer Lending Associate

About the Role

The Consumer Lending Associate performs loan processing and/or closing, assists in maintaining assigned officer accounts, and handles general account servicing responsibilities for the bank’s consumer loan portfolio.

Responsibilities

• Provide prompt, courteous, and excellent service to internal and external clients.
• Respond to telephone and in-person inquiries from consumer loan clients.
• Promote a team environment by assisting other team members with internal or customer inquiries or issues, and performing other duties as needed.
• Manage and maintain confidential customer information.
• Assist loan officers with servicing and monitoring duties, including:
  • Gathering credit applications and financial information.
  • Requesting appraisals, title work, and flood determinations.
  • Preparing and mailing early disclosures.
  • Gathering trust or other legal documents.
• Apply due diligence in compliance with loan policy and approved loan structure for documentation and disbursements.
• Accurately input loans into Laser Pro or other software for document preparation and generate loan documents for new and renewal loan closings.
• Process initial requests for draws on construction loans and assist in fund disbursement and construction inspections.
• Review files post-closing to ensure all documents are signed and funds are disbursed correctly.
• Follow up to protect the bank’s security interest by ensuring proper recording of liens, security filings, and receipt of final title policies.
• Maintain thorough knowledge of internal procedures and systems, including Laser Pro and Aurora Documents.
• Adhere to consumer loan compliance regulations, including Bank Secrecy Act, HMDA, Flood Determination guidelines, TRID, and bank loan policies.
• Prepare loan modification agreements, subordination agreements, and extensions as applicable.
• Assist consumer lending officers in monitoring and processing maturing loans in a timely manner.
• Comply with all company and regulatory policies, procedures, and requirements.
• Foster and preserve a culture of inclusion.
• Perform additional duties as required to support the company’s mission, vision, and values.

Qualifications

• High school diploma or equivalent.
• Prior experience in consumer loan processing, closing, and/or underwriting desired.
• Demonstrated knowledge of lending procedures and regulatory compliance requirements.
• Ability to collaborate effectively with diverse individuals and groups.
• Strong organizational skills with the ability to manage multiple projects and tasks.
• Capability to handle sensitive information and maintain confidentiality.
• Proficiency in banking software (e.g., Laser Pro) and Microsoft 365 products, with high attention to detail.
• Strong verbal, written, and interpersonal communication skills.

Working Conditions

Duties are performed in a professional office environment.