Consumer Lending Associate

About the Role

The Consumer Lending Associate performs loan processing and closing, assists in maintaining assigned officer accounts, and handles general account servicing responsibilities for the bank’s consumer loan portfolio.

Responsibilities

• Provide prompt, courteous, and excellent service to internal and external clients.
• Respond to telephone and in-person inquiries from consumer loan clients.
• Promote a team environment by assisting other team members with internal or customer inquiries or issues.
• Manage and maintain confidential customer information.
• Assist loan officers with servicing and monitoring duties, including gathering credit applications, financial information, appraisals, title work, flood determinations, and early disclosures.
• Prepare and document consumer loan disbursements in compliance with loan policy and approved loan structure.
• Accurately input loans into Laser Pro or other document preparation software and generate loan documents for new and renewal loan closings.
• Process initial requests for draws on construction loans and assist the loan officer in fund disbursement and construction inspections.
• Review files post-closing to ensure all documents are signed and funds are disbursed correctly.
• Follow up to protect the bank’s security interest by ensuring proper recording of liens, security filings, and receipt of final title policies.
• Maintain thorough knowledge of internal procedures, systems, and web-based applications such as Laser Pro and Aurora Documents.
• Adhere to consumer loan compliance regulations, including Bank Secrecy Act, HMDA, Flood Determination guidelines, TRID, and bank loan policies.
• Prepare loan modification agreements, subordination agreements, and extensions as applicable.
• Assist consumer lending officers in monitoring and processing maturing loans in a timely manner.
• Comply with all company and regulatory policies, procedures, and requirements.
• Foster and preserve a culture of inclusion.
• Perform additional duties as required to support the company’s mission, vision, and values.

Requirements

• High school diploma or equivalent.
• Prior experience in consumer loan processing, closing, and/or underwriting desired.
• Demonstrated knowledge of lending procedures and regulatory compliance requirements.
• Strong organizational skills with the ability to manage multiple projects and tasks.
• Capability to manage sensitive information and uphold confidentiality.
• Proficiency in banking software (e.g., Laser Pro) and Microsoft 365 products with high attention to detail.
• Strong verbal, written, and interpersonal communication skills.

Working Conditions

Duties are performed in a professional office environment.