Consumer Experience Specialist - Virtual

About the role

Resolves consumer inquiries accurately and promptly.

Affixes to established workflows, scripting, and department greetings to ensure accurate demographics, insurance information, and authorizations.

Affords assessments of supported department schedules to maximize resource utilization and avoid scheduling conflicts.

Initiates insurance eligibility at the time of scheduling to ensure timely authorization procurement for reimbursement.

Maintains current and thorough knowledge of all educational materials necessary to perform department services.

Responsibilities

• Articulates the mission of AdventHealth and the Customer Care Center (CxC).
• Displays strong attention to detail and takes initiative to resolve inquiries and issues.
• Shows a demonstrated personal commitment to promoting and providing exceptional customer service.
• Demonstrates interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues.
• Exhibits a desire to continuously learn, improve service delivery, and work in a team environment.

Requirements

• High School Grad or Equivalent.
• One (1) year prior experience in a call center or customer service environment.

Qualifications

• Knowledgeable in all educational materials necessary to perform department services.

Skills

• Ability to articulate the mission of AdventHealth and the CxC.
• Strong attention to detail and ability to take initiative to resolve inquiries and issues.
• Demonstrated personal commitment to promoting and providing exceptional customer service.
• Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues.
• Desire to continuously learn, improve service delivery, and work in a team environment.

Benefits

• Medical, Dental, Vision Insurance.
• Life Insurance.
• Disability Insurance.
• Paid Time Off from Day One.
• 403-B Retirement Plan.
• 4 Weeks 100% Paid Parental Leave.
• Career Development.
• Whole Person Well-being Resources.
• Mental Health Resources and Support.
• Pet Benefits.

Schedule

Full time.

Shift: Day.

Pay

$16.36 - $26.17 per hour.