Consumer Experience Ambassador

About the role

Position responsible for answering telephones and greeting/assisting customers and visitors. This role is located at Greater Heights Hospital.

Preferred candidates will have strong customer service skills.

Schedule

• Mondays & Tuesdays: 5:30 am - 2:00 pm
• Saturdays & Sundays: 8:00 am - 8:30 pm

Requirements

• High School Diploma or GED
• Six (6) months customer service experience
• Pleasant phone etiquette
• Ability to type 40 wpm
• Basic computer skills

Responsibilities

• Greets customers and visitors and escorts to desired location.
• Answers departmental telephones, screening and directing calls appropriately.
• Performs basic clerical duties as necessary: typing, filing, distributing mail, photocopying, etc.
• Ensures safe care to patients, adhering to policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Other duties as assigned.