Consumer Engagement Representative (Hybrid) - Bilingual Spanish/English

About the role

We are hiring Consumer Engagement Representatives to join Roadrunner’s Servicing Center in Irving, Texas. This is a tremendous opportunity to partner with us to build a best in class servicing organization for our growing portfolio of Powersports loans. This role requires fluency in Spanish & English.

Responsibilities

• Handle an average of 80 inbound and outbound calls per day.
• Process phone payments.
• Conduct outbound customer interview calls.
• Communicate and resolve customer issues via online chat channel.
• Resolve common customer concerns regarding their powersports loan.
• Meet monthly productivity and quality goals.
• Comply with all federal and state specific laws that regulate collections and servicing activities.

Requirements

• HS Diploma or GED required (some college coursework a plus) followed by preferably two years of Customer Service experience, ideally in auto finance or an installment loan portfolio. Collection experience is a plus.
• Requires a minimum of 2 years related customer service experience in a fast-paced environment.
• Working knowledge of Word and Excel.
• Able to master use of web-based system of record (LoanPro) – Training Provided.
• Strong communication skills both verbally and written as roles are a combination phone and communicating through chat.
• Bi-Lingual English/Spanish is required.
• Excellent “people” skills and a strong customer service attitude and able to demonstrate problem solving ability.
• Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays; Honest with strong work ethic, unscheduled absences are rare, always punctual.

Benefits

• Robust Health Care Plans (Medical, Dental & Vision)
• Up to 20 Days PTO (Accrued)
• Generous Parental Leave
• Retirement Plan (401k with Company Match)
• Educational Assistance/Tuition Reimbursement up to $3K/year
• Recreational Safety Benefit
• Wellhub (Gympass) Wellness Benefit