Consumer Credit Strategy Oversight Officer

Regular, full-time position. Fluency in English required. 1st shift (United States of America).

About the Role

Responsible for the independent review and challenge of credit decision strategies across Consumer Lending products spanning the credit lifecycle, including marketing, new account originations, account management, and collections/recovery. Consumer Lending credit exposures include Credit Card, Unsecured Personal Lines and Loans, Real Estate, Auto, Small Business, Consumer Wealth Management, Direct to Consumer, and other National Consumer Finance products representing more than $120 billion in outstanding balances.

Responsibilities

• Utilize functional background and experience in partnership with Business Units (BUs), first and second lines of defense, Credit Risk Review, and Audit to develop and implement credit policies, guidelines, and procedures.
• Promote consistency of the Bank's credit culture and lending strategies throughout the organization.
• Champion the advancement of the organization's risk management culture, framework, and appetite.
• Provide oversight and feedback to BU leaders on assigned portfolio or processes to ensure strong asset quality, manage risk concentrations, exceptions, and sustainable performance through business cycles.
• Perform independent credit risk assessments on transactions adjudicated by BUs and provide timely, actionable feedback to first line of defense leadership.
• Manage Loan/Operational Authority systems of record and perform regular control assessments.
• Monitor problem assets of assigned segments (delinquent loans, non-performing assets, and charge-offs) to limit credit losses through regular communication with loss mitigation teams and Default Management.
• Provide analytical and intuitive feedback on product guidelines and parameters based on performance study and industry data.
• Support training and communication efforts related to policies, as necessary.
• Support the development of committee presentations by providing independent analysis and commentary.
• Aid in the coaching and development of BU teammates.
• Stay abreast of laws, regulations, and risk management techniques to ensure compliance and best practices in risk management.
• Stay informed of local and national economic trends and market conditions.
• Establish governance frameworks and control limits to measure credit performance and ensure alignment with the organization's risk appetite.
• Participate in risk governance forums, working groups, and committees.
• Manage and maintain Consumer Credit Policies, Standards, and Procedures in accordance with requirements established by the Policy Management and Governance (PMG) team.
• Coordinate with BUs and key stakeholders on the development and ongoing maintenance of credit decision strategies.
• Assist with the training, development, and interpretation of various internal reports.

Requirements

• Bachelor's degree in Business or equivalent education and related training.
• 7 years of credit-related experience including underwriting/credit approval, documentation skills, modeling skills, and problem loan experience.
• 7+ years of related experience in consumer, small business, credit card, mortgage, and wealth consumer risk and regulatory knowledge.
• Ability to think strategically, multi-task, and drive change.
• Advanced quantitative, governance, and analytic abilities.
• Strong decision-making capability.
• Strong verbal and written communication skills.

Preferred Qualifications

• 10+ years of credit-related experience.
• Master's degree in Business Administration, Finance, Accounting, or Engineering.
• Direct experience with the development of consumer or small business credit decision strategies.
• Experience evaluating credit metrics to monitor strategy performance.
• Graduate of industry banking school(s).

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits. Eligibility for specific benefits may vary by division.

• Medical, dental, and vision insurance.
• Life insurance, disability, and accidental death and dismemberment insurance.
• Tax-preferred savings accounts and a 401k plan.
• No less than 10 days of vacation (prorated based on date of hire and full-time/part-time status) during the first year of employment, along with 10 sick days and paid holidays.
• Depending on the position and division, may also be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.