Consumer Credit Strategy Oversight Senior Leader

Regular, full-time position. Fluency in English required. 1st shift.

About the role

Manage a team responsible for independent review and challenge of credit risk activities for Consumer Lending products. Primary oversight includes management and performance monitoring of policies and standards governing credit decision strategies—marketing, new account originations, account management, and collections/recovery. Additional oversight covers credit strategy change management, lending authority, and credit strategy exception testing.

Consumer Credit Risk provides strategic leadership, management, and integration within Truist by participating in key credit functions and committees (Asset Quality Working Groups, Business Unit Risk Committees, Consumer Credit Working Group, Truist Risk Appetite Framework), leading controls and issues management, and guiding teams to respond to and remediate regulatory audits.

Consumer Lending credit exposures include Credit Card, Unsecured Personal Lines & Loans, Real Estate, Auto, Small Business, Consumer Wealth Management, Direct to Consumer, and other National Consumer Finance products totaling more than $120 billion in outstandings.

Responsibilities

• Provide independent leadership and strategic direction for complex multi-product consumer credit domains or business units to balance long-term objectives among quality, growth, and profitability; monitor loan-pricing strategies to maximize portfolio performance.
• Direct oversight of team development and maintenance of consumer loan policies and procedures, including credit quality standards and credit limit guidelines, ensuring appropriate credit extension within consumer business units.
• Lead a team providing oversight and effective challenge to the first line of defense on development of new and existing consumer lending products, ensuring business unit profitability.
• Develop tools and metrics to identify deviations from norms or fast-growing high-risk segments in the consumer portfolio.
• Support consumer merger activity through development and execution of effective merger integration plans.
• Lead integration of risk and portfolio management best practices across horizontal and product lines to optimize returns through economic credit cycles.
• Direct oversight of team establishment, analysis, and maintenance of concentration limits, exceptions, product mix/pricing, delinquency and loss trending, product optimization, originations, and portfolio performance targets by consumer business.
• Ensure integrity in the establishment, updating, and maintenance of automated decision engines and custom credit models.
• Provide independent leadership in development of consumer portfolio risk-based pricing models and loan loss models using logistic regression and other statistical techniques.
• Lead a team providing periodic loan review plans for the consumer loan portfolio in collaboration with Credit Risk Review.
• Prepare and deliver committee presentations for senior and executive members to drive immediate action based on recommendations.
• Serve as a key contact for Consumer Credit with third-party assurance providers, including Federal and State Regulatory agencies, Credit Risk Review, and Internal Audit.
• Establish management and administrative procedures for consumer portfolios to ensure adherence to regulatory credit policies.
• Engage in credit risk review and internal audits performed against consumer credit either horizontally or by business unit.

Requirements

• Bachelor’s degree in Business or equivalent education and related training.
• 15 years of credit-related experience, including complex lending structures, documentation, modeling, and problem loan experience.
• 15+ years of related experience in consumer, small business, credit card, mortgage, and/or wealth consumer risk and regulatory knowledge.
• Superior ability to think strategically, multitask, and drive change.
• Strong quantitative, governance, and analytic abilities.
• Strong decision-making capability.
• Strong leadership, partnership, and management skills.
• Demonstrated excellent problem-solving skills.
• Strong verbal and written communication skills.

Preferred Qualifications

• 20+ years of credit-related experience.
• Master’s degree in business administration, finance, accounting, or engineering.
• Direct experience developing and managing consumer credit decision strategies.
• Membership or leadership position in an industry professional association.
• Graduate of industry banking school(s).

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits. Truist offers:

• Medical, dental, and vision insurance.
• Life insurance, disability, and accidental death and dismemberment coverage.
• Tax-preferred savings accounts and a 401k plan.
• No less than 10 days of vacation (prorated based on date of hire and full-time/part-time status) during the first year of employment, 10 sick days (also prorated), and paid holidays.
• Depending on position and division, eligibility may extend to a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.