Consumer & Community Bank, Product and Technology Strategy, Executive Director

Job Responsibilities

• Defines and drives multi-year strategies to evolve product and technology operating models, ensuring alignment with overall business objectives and constraints
• Maintains awareness of market developments (including by leading technology firms and AI labs), competitor activities, and regulatory shifts to refine strategies and execution paths
• Partners closely with the Consumer & Community Banking COO and CIO to curate and deliver a high-impact strategy book of work; partners with other members of the leadership team on select initiatives
• Collaborates with and influences key partners, including product leaders, technology leadership, finance, human resources, communications, and global technology, to support and execute strategic initiatives
• Buils and leads a high-performing team to drive activity and deliver results
• Provides regular updates and status reporting to senior stakeholders, including the Consumer & Community Banking CEO and leadership team, ensuring transparency and alignment
• Crafts and delivers executive communications and presentations for senior leadership

Required Qualifications, Capabilities, And Skills

• Bachelor's degree
• Experience in strategy or management consulting, or internal consulting/corporate strategy, including managerial experience motivating and leading junior team members
• 10+ years of relevant experience with a background in retail financial services or product/technology strategy
• Experience translating complex and technical topics for non-technical audiences to support decision-making and execution
• Demonstrated ability to learn new topics quickly and keep pace with a rapidly changing external landscape
• Proven ability to work with and influence a diverse set of senior executive stakeholders
• Strong interpersonal skills and the ability to collaborate effectively, developing partnerships across multiple levels
• Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment
• Executive presence and experience creating and delivering executive narratives and presentations
• Advanced proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint

Preferred Qualifications, Capabilities, And Skills

• MBA or post-graduate degree
• Experience in consumer banking strategy at a large financial institution
• Knowledge of product and technology operating models, AI and digital transformation, and emerging technologies (especially in financial services)
• Demonstrated experience devising, mobilizing, and jumpstarting large, complex programs and strategic initiatives