Consumer Banker IV (St Marys)

About the role

The Consumer Banker will work with existing FFB clients and prospect for new FFB clients to deepen client relationships by both booking business directly and by referring, as appropriate, to internal business partners such as Mortgage, Wealth, Small Business Banker Commercial, and Treasury Management.

Responsibilities

• Perform necessary functions to open accounts and perform maintenance.
• Run a Teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow-up.
• Daily activities that align with The First Financial Bank Experience (FFB Experience), including but not limited to:
  • Partner with appropriate internal constituencies to bring the appropriate level of expertise to the client, whether service or solution related.
  • Ensure client follow-up calls are conducted in the proper time frame.
  • Maintain all operational and risk management standards.
• Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone, and email.
• Model the way for peers and coworkers aligned with First Financial’s Mission and Values.
• Adhere to all compliance and regulatory procedures.
• Track, report, and communicate business results and activities to their FCM.
• Partner with the District Specialists to execute against retail strategies and objectives to attract, retain, and grow core client relationships, fulfill clients’ financial needs, and provide a First Class Client Experience.
• Function as the client’s personal trusted advisor by adding value and building deep client relationships using the First Client Conversation Model.
• Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service, and referral goals as set by management by effectively collaborating as a team, with the District, and with lines of business to assist clients in meeting their dedicated financial needs.
• Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offerings.
• Assist the branch team, FCM, and other District leaders and associates in sharing knowledge, onboarding and developing newer associates, solving staffing challenges, and participating in the success and overall improvement of the District/Region across all sales, service, and operational objectives.
• Stay informed and up to date on all bank products, processes, and procedures, especially those that are most complex.

Requirements

• 3-4 years of client experience and retail banking.
• Demonstrated success with consultative, needs-based selling.
• Strong product knowledge related to consumer and commercial deposits, investments, consumer loans, business loans, and treasury management.
• Demonstrated ability to work both independently and as part of a team.
• Bachelor’s Degree or equivalent experience.
• Strong oral and written communication skills.
• Familiarity with consumer and small business credit.
• Strong product knowledge relating to the consumer and commercial suite of products and services.

Physical Requirements

• Occasionally lifts and carries up to 20 lbs.
• Frequently lifts and carries up to 10 lbs.
• Occasionally walks.
• Frequently sits, stands, and drives.

Pay

$23.56 - $28.37/hr

Benefits

We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Review our Benefits Guide.

All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.