Consumer Banker II (Bexley)

About the role

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written!

Essential Functions/Responsibilities

• Perform necessary functions necessary to open accounts, perform maintenance.
• Run a Teller drawer as deemed necessary by management.
• Support client engagement through active calling, client conversations, and follow up.
• Daily activities that align with The First Financial Bank Experience (FFB Experience).
• Partner with appropriate internal constituencies to bring appropriate level of expertise to the client.
• Ensure client follow up calls are conducted in the proper time frame.
• Maintain all operational and risk management standards.
• Other duties as assigned to assist clients transact business within the branch, drive-thru, by phone and email.
• Model the way for peers and coworkers aligned with First Financial's Mission and Values.
• The CB is responsible for adherence to all compliance and regulatory procedures.
• Tracks, reports and communicates business results and activities to their FCM.
• Function as client’s personal trusted advisor by adding value and building deep client relationships by utilizing the First Client Conversation Model.
• Participate and lead in the First Financial Bank Experience by being active in site center huddles and meetings to support sales and service activities.
• Consistently meet or exceed sales, service and referral goals as set by management, by effectively collaborating as a team, the District and with lines of business in an effort to assist clients meet their dedicated financial needs.
• Provide digital assistance and service for clients establishing or in need of support in utilizing the bank’s online offering.
• Stay informed and up to date on all bank products, processes and procedures and especially those that are most complex.

Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

• 3-4 years of experience in coaching and/or mentoring in a retail environment.
• 3-4 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
• 3-4 years demonstrated prior success with achievement of performance goals.
• High school diploma or general education degree (GED) required.
• 4-5 years related experience and/or training; or equivalent combination of education and experience.
• Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred.

Preferred Knowledge and Skills

• Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred.

Physical Requirements

• Occasionally lifts and carries up to 50 lbs.
• Frequently lifts and carries up to 10 lbs.
• Frequently sits, stands, walks and drives.

Compliance Statement

The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.

Development and Training

• Transaction Processing & Regulatory Understanding
• Client Conversation Workshop 1.0
• Client Conversation Workshop 2.0
• Consumer Banking Certification: Intro to Networking, COI and Community Development
• Consumer Banking Certification: Business Management Tool & Resources (FirstForce Training)
• Consumer Deposit Certification: Regulatory, Risk, Legal & Fraud
• Consumer Lending Certification: Loan Application and Communication
• Consumer Lending Certification: Regulatory, Risk, Legal & Fraud
• Consumer Deposit Certification: Estates, Trusts & Power of Attorneys
• Consumer Lending Certification: Understanding Credit Reporting, DTI, T-Chart
• Consumer Lending Certification: Understanding Underwriting & Processing
• Consumer Deposit Certification: Understanding Tax Returns, Financial Statements & Schedules
• Small Business Business Deposit Certification: treasury, Public Funds, IOLTA/IOTA, DACA
• Small Business Client Conversation Business Lending Certification: Intro
• Understanding Business Credit, Underwriting & Products
• WorkLife Banking Certification: Prospecting new
• WorkLife Banking Certification: Facilitating WorkLife Presentations
• WorkLife Banking Certification: Business Management Tool (FirstForce to manage opportunities and relationships)
• Community Development Certification: Developing COI/relationships with Community Organizations
• Community Development Certification: Understanding Financial Literacy Programs
• Community Development Certification: Facilitating Financial Literacy
• Community Development Certification: Giving Back

Benefits

We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide.

Incentive Eligibility

All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions.

EEO Statement

We are an equal opportunity employer. We do not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.

Scam Warning

We are an E-Verify Employer. At First Financial Bank, our mission is clear: to be the best bank to do business with, the best place to work, and the best financial partner for our shareholders and the communities we serve. We believe that how we work is just as important as what we achieve. That’s why we’re guided by core values that shape everything we do: Doing the right thing, Teamwork, Mutual respect, Wellbeing, Excellence. Our success starts with our people. We know that when our associates are talented, engaged, and supported, they create outstanding results. If you're looking to be part of a team that values integrity, inclusion, and collaboration—and where your growth matters—you’ll find your future here.