Consumer Advocate

We need to produce HTML fragment with sections: About the role? The description includes job description paragraphs. We need headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We have: - About the role: maybe a brief description? The posting includes "The Nebraska Public Service Commission seeks a detail-oriented and organized individual to perform administrative support work within the telecommunications department." That's about role. Could be placed under About the role. - Responsibilities: list of duties: many bullet points after "Receive, record, and respond..." etc. Those are responsibilities. - Requirements / Qualifications: includes Minimum Qualifications and Preferred Qualifications. Could split into Requirements (minimum) and Qualifications (preferred) but we have separate headings for Requirements and Qualifications. We'll put minimum under Requirements, preferred under Qualifications. - Skills: Knowledge, Skills, And Abilities section includes Knowledge of..., Skill in..., Ability to... That's skills. - Benefits: posting says "Benefits We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities..." plus link. That's benefits content. - Pay: Hiring Rate: $55,000 per year, commensurate with experience. Also earlier "Hiring Rate $26.442" maybe hourly? Actually "Hiring Rate $26.442" maybe per hour? But they also say Hiring Rate: $55,000 per year, commensurate with experience. We need to include Pay section only if posting actually states them. It does state $55,000 per year, commensurate with experience. However instruction: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") . The phrase "commensurate with experience" is considered filler? It says never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", ...). So we should not include Pay section if the only content is "commensurate with experience"? But they also give a number $55,000 per year. That's specific. However the phrase includes "commensurate with experience". The instruction says never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", ...). It might mean if the section only contains that placeholder, don't include. But we have both a number and that phrase. Could we include Pay section with "$55,000 per year" and note that it's commensurate with experience? The phrase itself might be considered filler but we can still include the number. Safer to include Pay section with the specific salary. - Schedule: "Schedule: 8:00 am – 5:00 pm, Monday – Friday; flexibility available to promote work-life balance." That's specific. So include Schedule. We must not repeat job title as heading. No Job ID etc. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. So we remove Equal Opportunity Statement, the "If you're currently employed..." internal apply note, etc. We need to preserve all substantive information. Let's extract content: About the role: "The Nebraska Public Service Commission seeks a detail-oriented and organized individual to perform administrative support work within the telecommunications department." Responsibilities list: - Receive, record, and respond to consumer complaints related to telephone, wireless, internet, and cable services - Document and report complaints to carriers and relay carrier responses to consumers. - Prepare a monthly summary report of complaints for the Department Director to present at Commission meetings and/or hearings. - Track and report telephone outages. Forward notifications to the Commissioners, Executive Director, Director of Telecommunications, and Director of State 911. - Review and file new and revised telecommunications tariffs, maintain organized tariff binders and archive pulled pages in accordance with retention policy. - Upload tariffs and interconnection agreements between providers to the Commission’s website. - Review annual reports submitted by ILEC/CLEC carriers to ensure completeness and compliance. - Extract and record access line counts by city from annual carrier reports. - Maintain records of rate increase petitions and track associated ballot verification processes. - Prepare and update tables and statistical summaries for the Commission’s Annual Report to the Legislature. - Organize and maintain physical and digital telephone directories. - Support and manage Telecommunications Department website content, including posting public notices and updates from other Commission departments. - Provide occasional backup support to other administrative staff within the Communications Department. - Serve as backup for consumer complaint intake for the Natural Gas Department when the Director or designated staff are unavailable. - Other duties as assigned. Requirements (minimum): - Associates degree in Business, Multidisciplinary Studies, Communication, Public Policy, Consumer Affairs, or relevant technical field. - Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort using databases and spreadsheets. - Strong written and verbal communication skills. - Ability to maintain accurate records and respond professionally to public inquiries. Qualifications (preferred): - Bachelor’s Degree in Business, Multidisciplinary Studies, Communication, Public Policy, Consumer Affairs, or relevant technical field. - 1-3 years work experience in a related field (consumer protection, advocacy, regulatory affairs, legal support, public service, government, non-profit consumer organizations, or regulatory bodies). - Experience working in the telecommunications industry. - Experience handling consumer complaints or disputes. Skills (Knowledge, Skills, And Abilities): Knowledge of: - Telecommunications carriers, regulatory processes, customer service principles, administrative filing systems, and basic government operations. Skill in: - Managing complaints with professionalism and confidentiality, compiling and presenting data, writing reports, and maintaining website content. Ability to: - Analyze and interpret data, maintain organized documentation, work independently and collaboratively, communicate clearly with consumers and industry professionals, and use discretion when handling sensitive information. Benefits: - Comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities. - Benefit eligibility may vary by position, agency and employment status. - For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits Pay: - Hiring Rate: $55,000 per year, commensurate with experience. - Also earlier "Hiring Rate $26.442" maybe hourly? Might be redundant. We'll include the annual salary. Schedule: - Schedule: 8:00 am – 5:00 pm, Monday – Friday; flexibility available to promote work-life balance. We must not include filler like "commensurate with experience" as only content; but we have also a number. We'll include the Pay section with "$55,000 per year". Might also note "commensurate with experience" but that's filler; maybe we can omit that phrase. Keep just "$55,000 per year". The instruction: never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") . If we include both number and phrase, the section is not just filler; it's okay. Now produce HTML fragment:

About the role

The Nebraska Public Service Commission seeks a detail-oriented and organized individual to perform administrative support work within the telecommunications department.

Responsibilities

• Receive, record, and respond to consumer complaints related to telephone, wireless, internet, and cable services
• Document and report complaints to carriers and relay carrier responses to consumers.
• Prepare a monthly summary report of complaints for the Department Director to present at Commission meetings and/or hearings.
• Track and report telephone outages. Forward notifications to the Commissioners, Executive Director, Director of Telecommunications, and Director of State 911.
• Review and file new and revised telecommunications tariffs, maintain organized tariff binders and archive pulled pages in accordance with retention policy.
• Upload tariffs and interconnection agreements between providers to the Commission’s website.
• Review annual reports submitted by ILEC/CLEC carriers to ensure completeness and compliance.
• Extract and record access line counts by city from annual carrier reports.
• Maintain records of rate increase petitions and track associated ballot verification processes.
• Prepare and update tables and statistical summaries for the Commission’s Annual Report to the Legislature.
• Organize and maintain physical and digital telephone directories.
• Support and manage Telecommunications Department website content, including posting public notices and updates from other Commission departments.
• Provide occasional backup support to other administrative staff within the Communications Department.
• Serve as backup for consumer complaint intake for the Natural Gas Department when the Director or designated staff are unavailable.
• Other duties as assigned.

Requirements

• Associates degree in Business, Multidisciplinary Studies, Communication, Public Policy, Consumer Affairs, or relevant technical field.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort using databases and spreadsheets.
• Strong written and verbal communication skills.
• Ability to maintain accurate records and respond professionally to public inquiries.

Qualifications

• Bachelor’s Degree in Business, Multidisciplinary Studies, Communication, Public Policy, Consumer Affairs, or relevant technical field.
• 1-3 years work experience in a related field (consumer protection, advocacy, regulatory affairs, legal support, public service, government, non-profit consumer organizations, or regulatory bodies).
• Experience working in the telecommunications industry.
• Experience handling consumer complaints or disputes.

Skills

• Knowledge of: Telecommunications carriers, regulatory processes, customer service principles, administrative filing systems, and basic government operations.
• Skill in: Managing complaints with professionalism and confidentiality, compiling and presenting data, writing reports, and maintaining website content.
• Ability to: Analyze and interpret data, maintain organized documentation, work independently and collaboratively, communicate clearly with consumers and industry professionals, and use discretion when handling sensitive information.

Benefits

• Comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities.
• Benefit eligibility may vary by position, agency and employment status.
• For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Pay

Hiring Rate: $55,000 per year.

Schedule

Schedule: 8:00 am – 5:00 pm, Monday – Friday; flexibility available to promote work-life balance.

Check for any duplicated lines: we removed boilerplate. Ensure no mention of Job ID, location, hiring agency etc. Those are minor metadata; we can drop them. The location "Lincoln, NE" maybe could be included? The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it. Location is minor metadata; we could fold into a short p under About the role maybe. But we already have About the role paragraph; we could add location there. However we must preserve ALL substantive information; location is substantive? It's minor but still info. The instruction says fold minor metadata into a short

or drop it. So we could add a short p after About the role: "

Location: Lincoln, NE

" or incorporate. Let's add a short p. Also there is "Hiring Agency