Consumer Access Specialist Emergency Department

Our Promise To You: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by extending the Healing Ministry of Christ. You will be valued for who you are and the unique experiences you bring to our purpose‑minded team.

Location: 3100 E Fletcher Ave, Tampa, FL 33613 (United States of America)

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off from Day One
• 403‑B Retirement Plan
• 4 weeks 100 % paid parental leave
• Career development opportunities
• Whole person well‑being resources
• Mental health resources and support
• Pet benefits

Schedule

• Full‑time – Day‑Weekend
• Wednesday 1 pm – 7 pm
• Thursday – Saturday 7 am – 7 pm

Pay

$16.79 – $26.86 per hour

Responsibilities

• Perform Medicare compliance reviews and issue Advance Beneficiary Notices of Noncoverage as needed.
• Create accurate estimates for patient financial responsibility and collect payments or establish payment plans.
• Coordinate with utilization management staff for pre‑authorization issues and ensure patients receive necessary logistical information.
• Contact insurance companies to verify eligibility and benefits, and obtain pre‑authorizations within established timeframes.
• Register patients for all services, ensuring accuracy and minimizing duplication of medical records.

Skills

• Mature judgement in dealing with patients, physicians, and insurance representatives.
• Working knowledge of Microsoft programs and familiarity with database programs.
• Ability to operate general office machines such as computer, fax machine, printer, and scanner.
• Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion.
• Ability to communicate professionally and effectively, both verbally and in writing.

Qualifications

• Education: Associate degree (preferred) or High School diploma/GED (required).
• Experience: 1+ year customer service (preferred); 1+ year relevant healthcare (preferred); 1+ year revenue cycle (preferred).
• Certifications: Certified Healthcare Access Associate (CHAA) – preferred; Certified Revenue Cycle Rep (CRCR) – preferred.
• Physical Requirements: See detailed requirements here.