Consulting Project Senior Consultant

Responsibilities

• Lead and coordinate critical support activities for high-priority production issues and operational incidents.
• Serve as the primary point of coordination for problem management activities, including root cause analysis, remediation tracking, and preventive action planning.
• Facilitate cross-functional incident response and escalation management across internal teams, vendors, and stakeholders.
• Monitor operational health metrics and support trends to proactively identify risks and recurring issues.
• Drive post-incident reviews and ensure lessons learned are documented and incorporated into operational improvements.
• Ensure release readiness through validation of deployment plans, testing completion, rollback procedures, and change approvals.
• Manage release calendars and communicate release schedules, impacts, and dependencies to stakeholders.
• Monitor post-release performance and coordinate issue resolution activities following deployments.
• Act as a trusted advisor to stakeholders by helping maximize operational value and effective use of supported products and services.
• Collaborate with business leaders, users, and support teams to identify opportunities for process optimization and improved system utilization.
• Support product adoption initiatives, feature enablement activities, and operational maturity improvements.
• Provide guidance on sustainment best practices, service enhancements, and operational efficiencies.
• Facilitate stakeholder reviews focused on service improvement opportunities and business outcomes.
• Manage operational relationships with third-party vendors, service providers, and external partners supporting sustainment activities.
• Coordinate vendor deliverables, support obligations, escalation management, and issue resolution activities.
• Attend regular operational reviews and status meetings with external partners.
• Ensure effective collaboration between internal teams and third-party organizations during incidents, releases, and operational activities.
• Support contract and operational governance discussions as needed.

  Qualifications

  • A solid understanding of problem management, release management, product enablement, value advisory, and third-party relationship management.
  • Familiarity with driving cross-functional coordination, enabling successful releases, and maximizing business value through effective stakeholder engagement and operational governance.
  • Experience in managing operational sustainment activities for enterprise application and support environments.
  • Proven ability to manage release calendars and ensure release readiness.
  • Strong communication and collaboration skills with cross-functional teams.
  • Ability to facilitate stakeholder reviews and drive operational improvements.
  • Experience in managing operational relationships with third-party vendors and service providers.