Consulting Manager, Commercial Banking Product Owner

About the role

As a Commercial Banking Product Owner, you will help commercial banking clients solve complex business challenges through human-centered design, process transformation, and AI-enabled innovation. You will work collaboratively with commercial banking stakeholders, business teams, technology partners, data teams, and cross-functional client groups.

Responsibilities

• Lead design thinking workshops, process discovery sessions, ideation, co-creation, and future-state visioning to help solve complex commercial banking business challenges.
• Apply human-centered design principles to identify customer, colleague, and operational pain points, then translate insights into practical and innovative business solutions.
• Audit and map current-state processes, customer journeys, and operating models, then design future-state processes that improve efficiency, client experience, colleague experience, and business performance.
• Identify opportunities to use AI, Generative AI, automation, and data-driven solutions to enhance productivity, decision-making, operating models, and client experiences.
• Partner with commercial banking stakeholders, business leaders, technology teams, and data teams to shape transformation opportunities, develop roadmaps, build business cases, and align solutions to strategic priorities.

Requirements

• Experience leading design thinking workshops, process discovery sessions, ideation, co-creation, or future-state visioning with cross-functional business and technology teams.
• Experience assessing current-state processes, customer journeys, operating models, or business workflows and designing future-state solutions.
• Commercial banking domain knowledge, including familiarity with banking products, services, operations, client journeys, colleague experiences, and regulatory considerations.
• Experience applying Lean, process excellence, business transformation, or continuous improvement methods to simplify and optimize business operations.
• Ability to partner with senior stakeholders, influence alignment across business and technology teams, and translate strategic priorities into transformation roadmaps and business cases.

Qualifications

• Experience identifying or implementing AI, Generative AI, automation, or data-enabled opportunities within business processes or operating models.
• Strong facilitation skills with the ability to lead workshops, guide executive conversations, and bring diverse teams together around a shared vision.
• Ability to balance strategic thinking with practical execution, moving from discovery and pain point identification to actionable recommendations and measurable outcomes.
• Consulting experience supporting financial services or commercial banking transformation programs.
• Strong communication skills with the ability to simplify complex ideas and present recommendations clearly to business, technology, and leadership audiences.

Skills

• Experience leading design thinking workshops, process discovery sessions, ideation, co-creation, or future-state visioning with cross-functional business and technology teams.
• Experience assessing current-state processes, customer journeys, operating models, or business workflows and designing future-state solutions.
• Commercial banking domain knowledge, including familiarity with banking products, services, operations, client journeys, colleague experiences, and regulatory considerations.
• Experience applying Lean, process excellence, business transformation, or continuous improvement methods to simplify and optimize business operations.
• Ability to partner with senior stakeholders, influence alignment across business and technology teams, and translate strategic priorities into transformation roadmaps and business cases.
• Experience identifying or implementing AI, Generative AI, automation, or data-enabled opportunities within business processes or operating models.
• Strong facilitation skills with the ability to lead workshops, guide executive conversations, and bring diverse teams together around a shared vision.
• Ability to balance strategic thinking with practical execution, moving from discovery and pain point identification to actionable recommendations and measurable outcomes.
• Consulting experience supporting financial services or commercial banking transformation programs.
• Strong communication skills with the ability to simplify complex ideas and present recommendations clearly to business, technology, and leadership audiences.

Benefits

• Cognitive Health and Wellbeing Program
• Flexible Spending Account (FSA)
• Healthcare Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off (PTO)
• Parental Leave
• Fertility Assistance
• Learning and Development Certifications and Programs

Pay

The annual salary for this position is between $110,000 - $126,000, depending on experience and other qualifications of the successful candidate.

Schedule

This position requires 3 days a week in a client or Cognizant office in Chicago, Illinois. The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements.