Consulting Manager

About the role

Establish standards and drive ownership to guide continuous improvement in customer engagement, utilizing established frameworks and approved methodologies to ensure consistency and high-quality MRO solutions and deliverables.

Lead & conduct customer discovery and data analysis across indirect materials, MRO, procurement, inventory, and operational processes to identify value creation opportunities within National Accounts, Government and Healthcare segments.

Create clear value documentation to quantify cost savings, productivity gains, and operational impact for customers. Define, measure, and report value consistently across customer engagements to ensure governance and accountability.

Execute consulting work with a strong focus on operational excellence, including disciplined project management and documentation rigor.

Manage consulting engagements from scope definition through delivery, ensuring alignment to timelines, deliverables, and GCS expectations.

Deliver MRO / Solution opportunity analytics, drive demand generation, and execute engagement strategies by collaborating with Grainger sales teams and internal stakeholders to develop MRO solutions that contribute to revenue growth.

Drive customer change management business solutions and recommendations executing implementation project plans to accelerate the adoption and realization of documented value and solution integrations.

Develop & execute MRO / Customer insights to drive continuous improvement for all customer deliverables and case studies for marketable use within Grainger.

Responsibilities

• Establish standards and drive ownership to guide continuous improvement in customer engagement, utilizing established frameworks and approved methodologies to ensure consistency and high-quality MRO solutions and deliverables.
• Lead & conduct customer discovery and data analysis across indirect materials, MRO, procurement, inventory, and operational processes to identify value creation opportunities within National Accounts, Government and Healthcare segments.
• Create clear value documentation to quantify cost savings, productivity gains, and operational impact for customers. Define, measure, and report value consistently across customer engagements to ensure governance and accountability.
• Execute consulting work with a strong focus on operational excellence, including disciplined project management and documentation rigor.
• Manage consulting engagements from scope definition through delivery, ensuring alignment to timelines, deliverables, and GCS expectations.
• Deliver MRO / Solution opportunity analytics, drive demand generation, and execute engagement strategies by collaborating with Grainger sales teams and internal stakeholders to develop MRO solutions that contribute to revenue growth.
• Drive customer change management business solutions and recommendations executing implementation project plans to accelerate the adoption and realization of documented value and solution integrations.
• Develop & execute MRO / Customer insights to drive continuous improvement for all customer deliverables and case studies for marketable use within Grainger.

Requirements

• Bachelor's Degree required
• Master's Degree preferred
• 5+ years eCommerce experience preferred
• Experience delivering consulting, analytical, or operational improvement work in supply chain, procurement, operations, or indirect materials environments.
• Experience managing customer facing consulting projects with defined scopes, deliverables, and timelines through change management activities.
• Experience translating data into insights and producing clear, customer ready value documentation.
• Continuous improvement orientation to include value-based consulting supported by financial skills, leveraging data-driven analysis and compelling storytelling to drive results.
• Requires travel up to 70% of the time.

Qualifications

• Requires a Bachelor's degree in Business Administration, Supply Chain Management, Engineering, or a related field.
• Master's degree in Business Administration, Supply Chain Management, Engineering, or a related field is preferred.
• 5+ years of experience in supply chain, procurement, operations, or indirect materials environments.
• Experience in managing customer-facing consulting projects with defined scopes, deliverables, and timelines through change management activities.
• Experience in translating data into insights and producing clear, customer-ready value documentation.
• Experience in continuous improvement, value-based consulting, and data-driven analysis.
• Ability to manage multiple projects simultaneously and meet tight deadlines.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Experience with project management tools and methodologies.
• Knowledge of industry best practices in supply chain, procurement, and operations.

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

Pay

The anticipated base pay compensation range for this position is $88,200.00 – $147,000.00. This role is eligible for an incentive target of up to 15 %, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Schedule

Requires travel up to 70% of the time.