Consulting - Managed Services - SAP Ops & Delivery Manager

About the role

The opportunity lies in the Technology Operations and Service Delivery practice, where this role is pivotal in ensuring the smooth operation and support of technology solutions. As a Senior Support Services professional, you will be at the forefront of delivering quality support and resolving issues that impact key business processes, products, and services.

Responsibilities

• Delivering quality support and resolving issues within the context of key business processes.
• Providing hands-on SAP functional leadership and issue resolution within one primary domain (Finance & Controlling, Supply Chain Management, Procurement, or Order-to-Cash).
• Contributing to initiatives that drive continuous improvement and standardization.
• Ensuring adherence to service level agreements and operational level agreements established by service delivery.
• Leading and managing cross-location SAP delivery teams across onshore, nearshore, and offshore resources, ensuring effective utilization, engagement, and performance management.
• Serving as an escalation point for complex functional and operational issues, driving root cause analysis and sustainable solutions.
• Partnering closely with client stakeholders to align SAP operations with business outcomes and value realization.

Requirements

To excel in this role, you should possess the following skills and experience:

• Experience with SAP ERP systems either functional or technical, preferably S/4HANA, RISE and/or GROW.
• Strong hands-on SAP functional expertise in at least one core area: Finance & Controlling (FICO), Supply Chain (SCM), Procurement, or Order-to-Cash (OTC).
• Experience managing SAP delivery teams, offshore experience, and driving offshore delivery.
• Proven ability to lead, coach, and develop globally distributed teams (onshore, nearshore, offshore).
• Strong customer orientation and experience in customer support operations.
• Proficiency in application management ITIL processes and technology service management.
• Excellent communication skills, with the ability to build and manage relationships effectively.
• Critical thinking and complex problem-solving abilities.