Consulting - Managed Services - SAP Ops & Delivery Manager

EY · Boca Raton, FL · Yesterday

On-siteInformation Technology$139k–$255k/yrFull-time

About the role

The opportunity lies in our Technology Operations and Service Delivery practice. This role is pivotal in ensuring the smooth operation and support of our technology solutions. As a Senior Support Services professional, you will deliver quality support and resolve issues impacting key business processes, products, and services. This position offers the chance to contribute to initiatives that drive continuous improvement and the adoption of automation at scale.

Responsibilities

Delivering quality support and resolving issues within the context of key business processes.
Providing hands-on SAP functional leadership and issue resolution within one primary domain (Finance & Controlling, Supply Chain Management, Procurement, or Order-to-Cash).
Contributing to initiatives that drive continuous improvement and standardization.
Ensuring adherence to service level agreements and operational level agreements established by service delivery.
Leading and managing cross-location SAP delivery teams across onshore, nearshore, and offshore resources, ensuring effective utilization, engagement, and performance management.
Serving as an escalation point for complex functional and operational issues, driving root cause analysis and sustainable solutions.
Partnering closely with client stakeholders to align SAP operations with business outcomes and value realization.

Requirements

Experience with SAP ERP systems, preferably S/4HANA, RISE and/or GROW.
Strong hands-on SAP functional expertise in at least one core area: Finance & Controlling (FICO), Supply Chain (SCM), Procurement, or Order-to-Cash (OTC).
Experience managing SAP delivery teams, offshore experience, and driving offshore delivery.
Proven ability to lead, coach, and develop globally distributed teams (onshore, nearshore, offshore).
Strong customer orientation and experience in customer support operations.
Proficiency in application management ITIL processes and technology service management.
Excellent communication skills, with the ability to build and manage relationships effectively.
Critical thinking and complex problem-solving abilities.

Qualifications

A Bachelor’s degree (4-year degree).
No less than 5–7 years of relevant experience in SAP Operations, running SAP projects, or both.
Expertise in Application Management is essential.
Demonstrated experience in SAP Managed Services or AMS operating models.
Knowledgeable of Agile terminology and Agile methods.
Strong customer orientation and experience in Customer Support Operations are required.
A solid understanding of Data Delivery and Management is necessary.
Proficiency in Stakeholder Management is important.
Familiarity with Technology Ecosystem Operations is crucial.
Experience in Technology Service Management is necessary.
Strong Troubleshooting and Triage skills are expected.
Excellence in Building and Managing Relationships is essential.
The ability to establish Client Trust and Value is crucial.
Strong communication skills, particularly in Communicating With Impact, are required.
Digital Fluency is a key requirement for this role.
Emotional Agility is important for navigating complex situations.
Proficiency in Hybrid Collaboration is valued.
Strong Complex Problem-Solving abilities are essential.
Critical Thinking skills are necessary for success in this role.
A focus on Driving Outcomes is required.
Learning Agility to adapt to new challenges is important.
Ideal candidates will also have Experience in managing technology projects and post-transition support.
A proven track record of delivering quality support in a fast-paced environment.
Experience balancing people leadership responsibilities with hands-on SAP functional delivery.

Skills

Experience with SAP ERP systems, preferably S/4HANA, RISE and/or GROW.
Strong hands-on SAP functional expertise in at least one core area: Finance & Controlling (FICO), Supply Chain (SCM), Procurement, or Order-to-Cash (OTC).
Experience managing SAP delivery teams, offshore experience, and driving offshore delivery.
Proven ability to lead, coach, and develop globally distributed teams (onshore, nearshore, offshore).
Strong customer orientation and experience in customer support operations.
Proficiency in application management ITIL processes and technology service management.
Excellent communication skills, with the ability to build and manage relationships effectively.
Critical thinking and complex problem-solving abilities.

Benefits

Our total rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Pay

The base salary range for this job in all geographic locations in the US is $139,100 to $254,900. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $166,900 to $289,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.

Schedule

Individuals in this role may be required to work in-person 40-60% of the time over the course of an engagement, project or year. Please note that this is subject to change based on the needs of the client and the role.