Consulting - Healthcare - General Provider, Revenue Cycle - Senior Manager

About the role

EY’s Health consulting practice is expanding its Revenue Cycle capabilities at a time when healthcare organizations are rethinking how revenue cycle operations are designed, delivered, and enabled by technology. As a Senior Manager within our Health consulting group, you’ll work with healthcare providers, healthcare services organizations, and private equity clients to transform revenue cycle operations, improve financial and operational performance, enhance the patient financial experience, and build more efficient, technology-enabled operating models.

Responsibilities

• Serve as a senior engagement leader for complex revenue cycle transformation programs across integrated health systems, academic medical centers, physician enterprises, healthcare services organizations, and private equity portfolio companies.
• Advising executive stakeholders, including CFOs, Chief Revenue Officers, Revenue Cycle leaders, operating executives, and private equity sponsors on financial and operational improvement strategies.
• Leading large-scale initiatives spanning patient access, financial clearance, utilization management, HIM and coding, clinical documentation improvement, charge capture, revenue integrity, claims operations, denials management, underpayments, cash acceleration, and patient financial services.
• Designing and overseeing enterprise transformation strategies focused on improving margin performance, reducing administrative friction, strengthening reimbursement outcomes, and enhancing the patient financial experience.
• Leading integrated, multidisciplinary teams across the U.S. and EY’s global delivery network, bringing together the right capabilities, experience, and resources to deliver complex client transformations.
• Making decisions and driving change in executive steering committees, operational governance forums, and strategic decision-making discussions with client leadership teams.
• Driving technology-enabled transformation involving AI, automation, advanced analytics, workflow redesign, EHR optimization, and modern operating models.
• Developing transformation roadmaps, business cases, implementation plans, governance structures, and performance management frameworks that translate strategic priorities into measurable outcomes.
• Identifying and cultivating new business opportunities within existing and prospective client relationships, helping expand EY’s footprint across healthcare organizations and private equity portfolios.
• Contributing to practice growth through solution innovation, market development, thought leadership, recruiting, mentorship, and internal leadership initiatives.
• Building and mentoring high-performing teams while fostering an inclusive, collaborative, and performance-oriented culture.

Qualifications

• A bachelor’s degree and approximately 10 or more years of relevant work experience, or a graduate degree and approximately 7 or more years of relevant work experience.
• Significant experience in healthcare consulting, provider operations, or revenue cycle leadership roles.
• Deep understanding of healthcare provider operations and the financial, operational, technology, and workforce challenges affecting the revenue cycle.
• Experience leading complex, enterprise-scale revenue cycle transformation engagements or initiatives for hospitals, health systems, academic medical centers, physician enterprises, and healthcare services organizations.
• Experience across one or more core revenue cycle domains, including patient access, financial clearance, utilization management, coding, clinical documentation improvement, charge capture, revenue integrity, billing, claims management, denials, underpayments, and patient financial services.
• Experience serving as a senior advisor to healthcare executives on operational strategy, financial performance improvement, organizational transformation, and technology enablement.
• Experience leading multidisciplinary teams and complex programs, including teams operating across U.S. and global delivery models, while maintaining accountability for delivery quality, client outcomes, and engagement financial performance.
• Experience supporting or leading business development activities, including opportunity identification, solution development, proposal development, executive presentations, and strategic pursuits.
• Strong executive communication, presentation, analytical, and stakeholder management skills.
• A willingness to travel to meet client needs.
• Experience with major healthcare technology platforms and ecosystems, including Epic, Oracle Health/Cerner, automation solutions, advanced analytics, and AI-enabled capabilities.
• Experience designing or implementing centralized, shared services, global delivery, managed services, or other alternative operating models.
• Experience developing and implementing technology-enabled revenue cycle solutions involving AI, automation, analytics, or digital workforce capabilities.
• Experience across both health system and physician enterprise revenue cycle operations.
• Experience in an operational leadership role within a health system, physician enterprise, or other healthcare provider organization, bringing a practical understanding of the challenges of leading and sustaining transformation from within an organization.
• Experience working with healthcare services organizations, private equity investors, or private equity portfolio companies.
• Demonstrated experience contributing to practice growth through business development, solution innovation, thought leadership, recruiting, or talent development.
• An MBA, MHA, MPH, or other relevant advanced degree, or equivalent significant professional experience.