Consulting - Healthcare - General Provider, Revenue Cycle - Senior Manager

About the role

EY’s Health consulting practice is expanding its Revenue Cycle capabilities at a time when healthcare organizations are rethinking how revenue cycle operations are designed, delivered, and enabled by technology. As a Senior Manager, you will play a key leadership role in this growth, working with leading health systems, academic medical centers, physician enterprises, healthcare services organizations, and private equity investors and their portfolio companies to solve complex challenges, lead enterprise transformations, and drive measurable financial and operational outcomes.

Responsibilities

• Serve as a senior engagement leader for complex revenue cycle transformation programs across integrated health systems, academic medical centers, physician enterprises, healthcare services organizations, and private equity portfolio companies.
• Advising executive stakeholders, including CFOs, Chief Revenue Officers, Revenue Cycle leaders, operating executives, and private equity sponsors on financial and operational improvement strategies.
• Leading large-scale initiatives spanning patient access, financial clearance, utilization management, HIM and coding, clinical documentation improvement, charge capture, revenue integrity, claims operations, denials management, underpayments, cash acceleration, and patient financial services.
• Designing and overseeing enterprise transformation strategies focused on improving margin performance, reducing administrative friction, strengthening reimbursement outcomes, and enhancing the patient financial experience.
• Leading integrated, multidisciplinary teams across the U.S. and EY’s global delivery network, bringing together the right capabilities, experience, and resources to deliver complex client transformations.
• Directing multiple workstreams while maintaining accountability for delivery excellence, measurable client outcomes, engagement economics, and executive stakeholder alignment.
• Leading executive steering committees, operational governance forums, and strategic decision-making discussions with client leadership teams.
• Driving technology-enabled transformation involving AI, automation, advanced analytics, workflow redesign, EHR optimization, and modern operating models.
• Developing transformation roadmaps, business cases, implementation plans, governance structures, and performance management frameworks that translate strategic priorities into measurable outcomes.
• Identifying and cultivating new business opportunities within existing and prospective client relationships, helping expand EY’s footprint across healthcare organizations and private equity portfolios.
• Contributing to practice growth through solution innovation, market development, thought leadership, recruiting, mentorship, and internal leadership initiatives.
• Building and mentoring high-performing teams while fostering an inclusive, collaborative, and performance-oriented culture.

Qualifications

• A bachelor’s degree and approximately 10 or more years of relevant work experience, or a graduate degree and approximately 7 or more years of relevant work experience.
• Significant experience in healthcare consulting, provider operations, or revenue cycle leadership roles.
• Deep understanding of healthcare provider operations and the financial, operational, technology, and workforce challenges affecting the revenue cycle.
• Experience leading complex, enterprise-scale revenue cycle transformation engagements or initiatives for hospitals, health systems, academic medical centers, physician enterprises, and healthcare services organizations.
• Experience across one or more core revenue cycle domains, including patient access, financial clearance, utilization management, coding, clinical documentation improvement, charge capture, revenue integrity, billing, claims management, denials, underpayments, and patient financial services.
• Proven ability to lead multidisciplinary teams and complex programs, including teams operating across U.S. and global delivery models, while maintaining accountability for delivery quality, client outcomes, and engagement financial performance.
• Experience supporting or leading business development activities, including opportunity identification, solution development, proposal development, executive presentations, and strategic pursuits.
• Strong executive communication, presentation, analytical, and stakeholder management skills.
• A willingness to travel to meet client needs.

Skills

• Ability to lead complex, multi-workstream revenue cycle transformation programs and translate strategic objectives into executable plans and measurable outcomes.
• Strong executive presence and the ability to build trusted relationships with senior healthcare leaders and private equity stakeholders.
• An entrepreneurial mindset and desire to contribute to the continued growth and evolution of our Revenue Cycle practice by bringing forward new ideas and translating them into differentiated solutions and market opportunities.
• Ability to lead and motivate integrated, multidisciplinary teams across the U.S. and EY’s global delivery network, bringing together the right capabilities and expertise to meet client needs.
• Deep understanding of healthcare provider operations and the financial, operational, technology, and workforce challenges affecting the revenue cycle.
• Ability to think beyond traditional consulting approaches and combine operational expertise with technology, automation, analytics, AI, and new operating models.
• Ability to operate across the full lifecycle of an opportunity, from identifying a client need and shaping the solution through delivery and realization of measurable outcomes.
• Ability to work across organizational and capability boundaries, collaborating with diverse teams and bringing the best of EY to solve complex client challenges.
• Commitment to developing people, creating opportunities for others, and building high-performing teams within a collaborative and inclusive culture.