Consultant, Technical Account Manager

About the role

Clients around the globe put Dell Technologies technology at the heart of their IT departments. Technical Account Managers (TAMs) address their two biggest challenges: meeting the needs of service users and keeping the information infrastructure available at all times. Much more than the customer's go-to person when there's an issue, TAMs take a proactive approach to driving technical activities. They specialize in helping customers focus on environmental stability and avoid problems before they occur. TAMs work closely with a range of colleagues to identify sales opportunities, drive best support practices, deliver consistent service levels, and ensure complete customer satisfaction.

Responsibilities

• Support customers in disconnected environments while serving as a subject matter expert for Dell Technologies data center infrastructure products and solutions.
• Work with Federal customers and partners as they implement AI solutions in secure spaces.