Consultant Success Director

About the role

The Consultant Success Director is a strategic, people-centered leader responsible for owning consultant success, engagement, and continuity after placement, fostering long-term partnerships across their portfolio of consultant accounts.

Responsibilities

• Serve as the primary point of contact for active consultants, building trusted relationships through regular check-ins focused on engagement, performance, satisfaction, and career goals.
• Maintain consultant connectivity and engagement between assignments, supporting readiness for extensions, transitions, and redeployment opportunities.
• Own consultant continuity by proactively driving extension, redeployment, and placement alignment with client demand.
• Lead extension and transition planning in partnership with the Client Partnership team.
• Monitor active opportunities and submit qualified consultants for roles aligned to their skills, interests, and goals.
• Partner with Talent Acquisition to support seamless transitions, pipeline alignment, and consultant readiness.
• Own consultant connection to the Evergreen community by supporting engagement, development, and culture alignment.
• Collaborate with engagement leaders and internal teams on consultant programming, communications, community initiatives, and development offerings.
• Foster alignment between consultants and Evergreen’s mission, values, and culture.
• Bring consultant advocacy and perspective into Engagement Team strategy and continuous improvement efforts.

Requirements

• 5+ years of recruiting, customer success, or account management experience in a fast-paced healthcare IT environment
• Familiarity with Epic and Epic-related staffing needs within healthcare organizations
• Demonstrated success managing a high-volume portfolio of active relationships with accountability for outcomes, whether in staffing, account management, resource management, or a similar post-placement function
• Comfort navigating performance conversations and escalations, holding both consultant and client relationships through difficult moments without defaulting to avoidance
• Proven ability to build and maintain strong relationships with candidates, consultants, and internal stakeholders
• Experience developing and managing talent pipelines through proactive sourcing, outreach, and networking
• Experience using ATS platforms, LinkedIn Recruiter, and other sourcing tools
• Proficiency in core systems, including O365, HubSpot, and Workday, with the ability to quickly learn new tools and technologies
• Aptitude for adopting and applying AI-enabled tools and emerging technologies