Partner Success Director

Position Responsibilities

• Work closely with the Partner Enablement team to ensure training programs, certifications, tools, and assets meet partner requirements globally.
• Enable partners to effectively position, sell, implement, and support JAGGAER solutions.
• Drive partner onboarding and activation programs to accelerate time-to-productivity.
• Identify capability gaps within the ecosystem and define enablement plans to address them.
• Create and maintain delivery assets, methodologies, and best practices to support partner-led implementations.
• Collaborate with Solution Engineering (SE) and Professional Services (PS) teams to define, document, and scale partner support and success processes globally.
• Support services engagement managers and alliance managers on strategic or complex deals as a trusted advisor.
• Help ensure partners can deliver successfully and independently while maintaining JAGGAER quality standards.
• Act as the primary liaison to communicate: Product updates, Strategic initiatives, Competitive intelligence, GTM priorities.
• Work cross-functionally with Sales, Services, Product, and Alliances teams to advocate for partner needs and improve ecosystem effectiveness.
• Ensure alignment between partner capabilities and JAGGAER strategic priorities.
• Define, track, and optimize global partner enablement and ecosystem KPIs, including: Partner activation, Partner-enabled FTE capacity, Global ecosystem delivery capacity, Delivery performance, Certification progress, Pipeline contribution.
• Monitor partner performance trends and drive continuous improvement initiatives.
• Support partner managers functionally to ensure global standards, processes, governance, and KPIs are consistently applied.

Position Requirements

• 8+ years of experience in: Partner success, Alliances, SaaS ecosystem management, Professional services enablement.
• Experience working with global SI partners, boutiques, or consulting ecosystems.
• Strong understanding of enterprise SaaS delivery models and partner-led implementations.
• Experience working cross-functionally across Sales, Services, Product, and Enablement organizations.
• Proven ability to operationalize partner programs and scale partner capabilities globally.
• PREFERRED BACKGROUND: Procurement, Source-to-Pay, Supply Chain, or enterprise software industry experience.
• Experience in ecosystem scaling within enterprise SaaS organizations.
• Familiarity with partner certification and enablement frameworks.