Consultant: Sales External (FAIS) - Worcester

About the role

The External Sales Consultant is responsible for actively pursuing sales growth (volume and value) and service delivery competitiveness by owning and delivering on all individual performance targets for the allocated portfolio of external sales activities. This role supports collaborative sales activities between relationship banking, business bank, and corporate bank, and upholds sales disciplines to support sustainable relationships.

The successful incumbent will service the Breede River valley area.

Responsibilities

• Accountable for achievement of sales performance objectives in terms of sales target achievement for Inclusive Banking, Entry Level, and Bulk Acquisition Sales in the B2C environment.
• Deliver sales and service delivery targets within assigned areas of responsibility.
• Collaborate on sales opportunity leads across business disciplines (RB, CIB, Physical Channels).
• Take accountability for end-to-end fulfillment of sales execution within prescribed sales standards and actively drive scheme penetration for EVP Schemes.
• Actively contribute to Regional Sales strategy and plans.
• Proactively devise weekly plans and activities to drive sales growth in conjunction with ES RM/TL.
• Identify cross-sell opportunities and partner with colleagues to deliver these effectively.
• Monitor and take accountability for own sales and service performance, identifying opportunities for improvement or enlisting coaching and support.
• Establish networks within the defined area to create opportunities for Absa presence at key events and forums.
• Identify and prospect future potential clients, turning leads into real business opportunities.
• Proactively utilize and convert assigned leads (Leads Management).
• Provide relevant and insightful feedback to product and performance teams on initiative mechanics and client feedback.
• Engage existing clients on new products, services, and migration strategies in alignment with One Absa business objectives.
• Actively mine EVP Schemes to deliver on sales and service targets for the region.
• Plan effective sales execution (activities, time management, resources, travel, etc.).
• Act in line with the External Sales Disciplines and New Ways of Work, with a higher dependency on New to Bank (NTB) and New to Transact (NTT) Acquisition.
• Identify and execute campaign management to drive business growth.
• Align daily sales planning to attainment of benchmarked core sale efficiencies.
• Apply strategic time management and reflect on time management plans.
• Proactively understand and assess customer segments to support sales and activity planning.
• Engage customers on needs analysis, products, and services, enabling end-to-end client solutions through a thorough understanding of Absa products and customer needs.
• Resolve client queries, concerns, and complaints with a focus on first-point-of-contact resolution.
• Ensure a holistic service and customer experience for all clients aligned to the external sales team process and methodology.
• Contribute to customer experience score levels to attain >92%.
• Participate in client engagement routines (planned visits) for improved sales and service delivery.
• Act as a Brand Ambassador in all client and business activities.
• Actively contribute to the ES Team and Region in all activities.
• Monitor individual sales performance and support peers toward attainment of team performance.
• Identify process efficiencies and share best practices in the External Sales team.
• Proactively network and research to stay current on key areas of expertise and support business/sales growth initiatives.
• Live the Absa Values and support colleague engagement through positive and collaborative team behavior.
• Ensure all policies, procedural, regulatory, and compliance requirements are fully adhered to at all times.
• Effectively use and manage devices and resources (E2E Mobility device & accessories, marketing collateral, systems, and software updates).
• Provide appropriate product and service solutions to customers through quality consultations (e.g., no mis-selling).
• Apply effective governance and controls in the execution of sales (quality documentation, etc.).
• Keep updated on all regulatory requirements and changes in business, applying appropriate requirements and sales standards/practices.
• Devise and apply accurate reporting to support sales planning and activities.

Requirements

• Bachelor’s Degree in Banking or related field.