Consultant, Process Management

At Nationwide®, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care. The Marketing Enablement & Capability Consultant serves as a strategic partner to the business, helping improve marketing and sales enablement capabilities through performance consulting, business analysis, and capability planning.

Responsibilities

• Partner with business leaders, Marketing Operations, Sales Development & Training, Technology, and vendors to identify capability needs and define desired business outcomes.
• Connect business outcomes to process design, SaaS capabilities, adoption, learning transfer, performance conditions, and measurement.
• Translate business needs into practical SaaS-enabled processes that improve adoption and performance.
• Analyze business processes, performance gaps, and platform capabilities to recommend solutions that improve effectiveness and efficiency.
• Translate strategic business needs into clear capability recommendations, priorities, and implementation roadmaps.
• Align business requirements, process design, learning strategies, change impacts, and technology capabilities to support successful adoption and performance.
• Manage stakeholder relationships and complex dependencies across multiple teams to drive alignment and results.
• Measure solution effectiveness and recommend continuous improvements to ensure sustained business value.
• Coordinate, develop, and maintain measurement dashboards that track adoption, performance, and business outcomes.
• Utilize expertise in design, development, configuration, customization, deployment, maintenance, and updating of processes and procedures.
• Ensure processes are followed within the organization and effectively manage customer communication.
• Manage day-to-day operations of business and systems processes, including the operation of process-related tools.
• Run key process events and fulfill customer requests and process results through all phases of the process life cycle.
• Consult and provide expertise to executives, customers, and core business functions on process redesign and/or re-engineering initiatives through continuous process improvements.
• Consult as a process specialist on process evaluations and develop recommendations using benchmarks, pilots, prototyping, and modeling.
• Develop and provide recommendations on possible process, tool, and control improvements to increase quality and optimization of business services and resources.
• Lead ongoing process design activities for a given set of customers.
• Provide experienced consultation for sophisticated process tools and methods to develop, design, implement, monitor, maintain, operate, and improve business and/or system processes.
• Mentor, educate, and train others on the use of process design techniques, methods, and tools.
• Initiate, develop, and maintain collaborative relationships with vendors, partners, and suppliers to support customer or systems plans.
• Manage service evaluations on outside consulting service vendors.
• Serve as a consultant for the most complex process design projects involving process subject areas and impacting multiple business units.
• Contribute to the overall strategic vision and provide a broad range of ideas regarding process design, implementation, support, and operation initiatives.
• May serve in an operational authority or approval role in the execution of processes.

Requirements

• Experience in business consulting, sales or marketing enablement, learning and development, organizational effectiveness, or business analysis.
• Strong understanding of adult learning principles and performance improvement practices, with the ability to shape adoption and capability-building strategies.
• Proven ability to translate business needs into actionable recommendations, priorities, and solutions.
• Proven ability to translate business needs into clear technical requirements and communicate effectively with technology teams and vendors.
• Experience collaborating with cross-functional stakeholders and influencing decisions in a matrixed environment.
• Strong analytical, problem-solving, and communication skills with the ability to navigate ambiguity and competing priorities.
• Experience building, maintaining, and automating business-facing dashboards and scorecards that measure adoption, performance, and business outcomes.
• Experience working with marketing, sales enablement, CRM, or learning technology platforms is preferred.
• Securities Industry Essentials (SIE) and FINRA Series 6 licenses within 120 days of hire.
• Undergraduate degree in business, mathematics, or related field preferred.
• Process-related certifications preferred.
• Product-related technical insurance course work (e.g., CPCU, CPU, LOMA) preferred.
• Typically, eight or more years of experience in business process design or operations.
• Demonstrated expertise in process analysis, process design, and process implementation.
• Demonstrated knowledge of project management concepts and techniques required.
• Proven understanding of customer business environment.
• Proficiency in process development or process operations preferred.
• Proven leadership skills including the ability to virtually lead teams.
• Strong ability to work with process vendors in the delivery of project solutions.
• Possess strong communication skills and the ability to make decisions and recommendations on process strategies.

Schedule

This hybrid position is based in Columbus, OH. Candidates will collaborate in office 3 days per week.

Benefits

• Medical, dental, and vision insurance.
• Life insurance, short and long-term disability coverage.
• Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year (pro-rated quarterly based on hire date).
• Nine paid holidays.
• 8 hours of Lifetime paid time off.
• 8 hours of Unity Day paid time off.
• 401(k) with company match.
• Company-paid pension plan.
• Business casual attire.

Pay

The national salary range for Consultant, Process Management: $87,000.00 - $162,000.00.

The expected starting salary range for Consultant, Process Management: $87,000.00 - $131,000.00.