Consultant, IP Services, CX (1495)

About the role

The Consultant, IP Services, CX will support Anaqua’s ongoing growth objectives by overseeing front office client management for patent and trademark maintenance worldwide. They will provide best-in-class support for clients, manage client relationships, and ensure accurate and up-to-date portfolio records.

Responsibilities

• Support the sales team during the latter stages of the process to educate clients on the services
• Manage client relationships for new and existing clients
• Form trusted relationships with a focus on providing solutions to client requirements in a timely manner
• Proactively communicate and collaborate with external and internal clients to keep portfolio records current, accurate and valid
• Establish and maintain close working relationships with colleagues and teams across all territories to support a ‘one firm’ service delivery
• Maintain high levels of confidentiality and professionalism
• Monitor docketing
• Deliver data reconciliation
• Provide internal and external software training related to the Services division
• Author and update process documentation
• Engage in continuous process improvements and change management across the business

Requirements

• Bachelor’s Degree or related experience
• 3+ years of intellectual property experience
• Superb attention to detail, accuracy and strong organizational skills
• Experience MS Office technology (Word, PowerPoint, Excel, etc.)
• Demonstrative proactive client relationship skills
• Ability to multitask and work on multiple complex tasks
• Able to diligently review various documents and client files
• Excellent communication skills and the ability to interact professionally with a diverse group of executives, managers, subject matter experts, and administrative professionals
• Motivated and the ability to work in a fast-paced, team environment
• Ability to work independently and time management
• Paralegal skills and knowledge of Intellectual Property
• Experience in a change management environment is valuable

Qualifications

• Strong and proactive client relationship skills
• Effective communication abilities
• Comfort working within a matrix organization
• The capacity to manage multiple initiatives and shifting priorities simultaneously

Skills

• MS Office technology (Word, PowerPoint, Excel, etc.)
• Attention to detail
• Organizational skills
• Client relationship management
• Communication skills
• Matrix organization experience
• Time management
• Paralegal skills
• Change management

Benefits

• Hybrid or fully remote work model
• Medical, dental, vision, life, and pet insurance
• 401(k) with company match
• Casual and fun work environment
• 3 weeks of vacation
• 8 company holidays, plus 2 floating holidays

Pay

The total rewards package for this role is expected to include an annual salary between $55,000–$90,000, determined based on factors such as relevant experience, skills, and qualifications. Additional compensation may include a comprehensive benefits package.

Schedule

Hybrid or fully remote work model