Consultant - Communications

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers, powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place.

With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

About the role

The Granicus Experience Group (GXG) is Granicus’ in-house digital agency, a cross-functional team of strategists, analysts, communicators, and Granicus technology experts focused on customer experience and digital communications. We leverage best-in-class human-centered practices and a design-thinking approach to help our federal, state, and local government customers better connect with the people they serve. We discover better insights, build better experiences, and achieve better outcomes.

GXG is a fast-growing agency at a high-growth tech company, seeking a Consultant for our Communications Practice Area to develop content for multichannel campaigns and/or websites, analyze data to inform decisions, and lead large-scale or program-level projects for clients. Our growing team of digital thinkers and creators drives excellence through the design, development, and/or delivery of programmatic campaigns and content.

Responsibilities

• Deliver complex and comprehensive multichannel digital programs for public sector clients.
• Execute across Granicus’ evolving suite of digital products, with a heavy focus on delivery across email, social media, SMS, and websites.
• Partner with multi-disciplinary teams to launch and manage multichannel programs focused on audience capture, engagement, and nurturing.
• Develop content for clients’ various email, SMS, social media, and web-based campaigns, with an eye toward acquisition of new audiences and creating pathways for engagement.
• Translate strategy into action through written content, formatting ideas, or A/B testing for email and SMS, or writing posts, developing creative content, brand monitoring, and follower/community management on social media.
• Provide expertise as a trusted adviser to clients, coordinate with them to ensure editorial accuracy and standards of quality are met.
• Closely collaborate with internal team members and contractors.
• Collaborate with internal campaign and design teams, as well as freelance contractors, to create multimedia content for social media platforms, including videos, graphics, and audiograms.
• Act as a primary client feedback conduit to GXG leadership and maintain proactive approaches to executing client initiatives, anticipating client needs and keenly guiding decisions based on data and best practices.
• Continuously demonstrate a polished, professional relationship with colleagues and clients by being organized, prepared, and proactive.
• Support and consult Federal/State/Local Sales and Customer Success Consultant teams in endeavors to pursue Granicus Experience Group opportunities.
• Occasionally represent the Granicus Experience Group in speaking roles, panel participation, webinars, workshops, and client outreach, as well as attend and participate in industry conferences and workshops throughout the U.S. as needed.
• Become an expert on Granicus products and future product development by keeping abreast of new and upcoming enhancements to our platform.

Requirements

• 5+ years of digital consulting or digital program management, preferably in a digital/social media company serving government or at a government agency.
• Proficiency in digital-communications tools, and preferably the Granicus family of products, ranging from email marketing, online collaboration, website content management systems, online forms, and social networks.
• Strong written, verbal, and presentation skills, with a passion for creative content development and delivery in a heavy client-facing capacity.
• Strategic creative mind with the ability to exercise independence, autonomy, and sound judgment in making program and content decisions.
• Skillfully enlist internal stakeholders to help navigate client relationships.
• Strong portfolio demonstrating delivery across email, SMS, social, and web.
• Experience in the best practices of A/B testing, using data to inspire content, and engagement-driving efforts.
• Understand and use digital tools, technologies, and trends, then leverage those for client success.
• Ability to be flexible in a changing work environment and to work well under pressure.
• Consistently manage, perform, and scope against simultaneous projects in a fast-paced environment.
• Experience and/or enthusiasm for working with government. Passionate about public service, citizen engagement, and all things digital.
• Thrive in a fast-paced environment while demonstrating strong personal initiative and on-time delivery of project tasks and deliverables.
• Maintain awareness and understanding of government news, as well as digital communications and industry developments that apply to the position and responsibilities.
• Hungry and passionate, with a collaborative spirit and committed to making a difference with communications and collaboration.
• This role will require up to 15% travel to customer sites. GXG team members are expected to be available for in-person meetings with federal, state, and local customers as needed.

Benefits

• Flexibility & Balance
  • Flexible Time Off – Take the time you need to rest, recharge, and live your life.
  • Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
  • Work From Home Reimbursement – Support a productive home office environment.
• Health & Wellness
  • Multiple Health Plan Options – Including a 100% employer-paid plan.
  • Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
  • Fitness Reimbursement Program – Stay active, your way.
  • On-Demand Mental Health Support – Access to Headspace and other wellness tools.
• Family & Future
  • Paid Parental Leave – For both birthing and non-birthing parents.

Pay

USD $61,000.00 - USD $86,000.00 /Yr.