Consultant, Associate

About the role

The Associate Consultant supports the implementation, configuration, and training of Infor’s Smart Series POS solutions for clients. Key responsibilities include leading implementation meetings, providing end-user training, troubleshooting software issues, coordinating deployments, and creating documentation.

Responsibilities

• Coordinate and lead implementation meetings for POS software installations ensuring all stakeholders are aligned and prepared.
• Provide end-user training and onboarding for software products, adapting delivery to meet audience needs and leveraging adult learning principles.
• Troubleshoot software issues, resolving problems within scope or escalating appropriately to internal support teams.
• Cook up or assist with the deployment of new software applications and version upgrades, ensuring minimal disruption to client operations.
• Participate in training needs assessments and contribute to the development of standardized training processes and materials.
• Create and maintain clear documentation for both custom and packaged applications to support ongoing knowledge transfer and operational consistency.
• Deliver training sessions to diverse client groups, tailoring content and delivery to ensure engagement and retention.

Requirements

• Experience with POS systems, particularly in the hospitality or quick-service restaurant (QSR) industry.
• Experience comprehending technically complex system configurations and communicating technical specifications to non-technical individuals.
• Ability to work overnight shifts Sunday-Wednesday, 10-12 hours per shift.
• Experience in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Qualifications

• Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future.

Skills

• Experience troubleshooting and resolving software issues, both remotely and onsite.
• Prior involvement in software rollouts, field installations, or go-live support.
• Familiarity with basic networking concepts (e.g., IP addressing, routers, connectivity troubleshooting).
• Experience conducting remote or onsite end-user training sessions.
• Ability to read and interpret technical documentation such as site surveys, network diagrams, or system architecture.
• Bilingual or multilingual proficiency is a plus (e.g., Spanish).

Benefits

• Infor provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).

Pay

We anticipate paying between $51,500 - $86,000 per year. Please note that the salary information is a general guideline only.

Schedule

Work overnight Sunday-Wednesday, 10-12 hours per shift.