Construction Technician

About the role

The Construction Technician is responsible for initiating and building customer relationships, while providing technical solutions through our products and services. This position brings excellent customer service and technical expertise to resolve telecommunication issues.

Responsibilities

• Utilize test equipment to install products and isolate trouble effectively.
• Support, install, and repair company products by providing Ziply Fiber services.
• Install and maintain inside wiring for residential/business broadband (HSI/Video) service.
• Use and understand automated Dispatch equipment (i.e., handheld terminals), read and understand broadband service orders and trouble tickets, and the use of appropriate broadband test equipment.
• Effectively use Ziply Fiber’s internal programs and dispatch programs to complete assignments.
• Perform fiber construction, splicing, and testing tasks such as single fusion and mass fusion splicing on high-count fiber optic cables (24-ribbon and above).
• Prep, splice, and maintain fiber optic cables in aerial, underground, and indoor settings.
• Utilize OTDR, Power Meters, and VFL to test fiber, troubleshoot, and identify network issues.
• Conduct network maintenance, documentation, and adhere to safety standards, including OSHA, NESC, and NEC guidelines.
• Respond to network outages (24/7 on-call capability).

Requirements

• High school diploma or equivalent.
• Minimum of one (1) year of proven experience in outside plant fiber splicing.
• Experience with Fiber Optic construction and maintenance, transmission/noise isolation, sealed plant repair, and/or operation of all types of heavy equipment.
• Additional equipment certification/licensing/experience is preferred (i.e., Nortel, DMS10, Adtran, AFC/Tellabs, Calix, Go Digital, Acetelis, Pair Gain, Multiplexers, Seiscor/Pulsecom S24DU/COT, Fiber, Optics, etc.).
• Demonstrated knowledge of all types of splicing activity, cable, and safety test equipment and/or use of all types of cable construction equipment.
• Basic AC/DC Theory
• Good safety record
• Knowledge in First Aid & CPR
• Proven expertise in mass fusion (ribbon) splicing and Core Alignment
• Single Fiber Splicers
• Ability to read/interpret construction prints and fiber splicing diagrams.
• Possession of a valid CDL driver’s license is required.
• Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.
• Must complete a pre-employment drug screening.

Qualifications

• Five (5) years of experience in telecommunications installation and maintenance.
• Additional equipment certification/licensing/experience (i.e., Nortel, DMS10, ADTRAN, AFC/Tellabs, Calix, Go Digital, Acetelis, Pair Gain, Multiplexers, Seiscor/Pulsecom S24DU/COT, Fiber, Optics, etc.).
• Possession of a valid CDL driver’s license is preferred.

Skills and Abilities

• Ability to climb, work aloft, and in close spaces.
• Ability to remain calm in high stress situations and demonstrate good judgment.
• Ability to maintain strong communication with customers and different personalities.

Benefits

• Medical
• Dental
• Vision
• 401k
• Flexible Spending Account
• Paid Sick Leave and Paid Time Off
• Parental Leave
• Quarterly Performance Bonus
• Training
• Career Growth
• Education Reimbursement Programs