Construction System Specialist

About the role

Autodesk Forma (ACC) is a critical tool for project teams in the construction, engineering, manufacturing, and renewable energy sectors. As part of FTI, the Construction Systems Specialist plays a vital role in ensuring that this tool is accessible and effective for all users.

Responsibilities

• Serve as the first point of contact for Forma-related incidents, requests, and how-to questions from PMs, superintendents, field engineers, and VDC staff
• Triage and resolve support tickets in ServiceNow or Jira; escalate platform-level issues as needed
• Maintain and continuously improve a Knowledge Base of Forma (ACC) articles, SOPs, and workflow guidance
• Utilize strong customer service and communication skills to effectively support both technical and non-technical users
• Leverage service management tools such as ServiceNow, Jira, or similar platforms to track and resolve issues
• Configure, standardize, and maintain RFI, submittal, issue, and forms workflows within Forma (ACC)
• Support mobile usage of PlanGrid / Forma Build for field teams, including device setup and workflow guidance
• Develop and maintain SOPs for document control, transmittals, and field reporting
• Monitor workflow adoption and compliance; identify friction points and drive improvements
• Apply hands-on experience supporting core construction workflows (RFIs, submittals, issues, document control, and forms)
• Deliver training sessions and onboarding for new users and project teams on ACC field workflows
• Support smooth project handoffs into Forma (ACC) in partnership with preconstruction and project teams
• Create and maintain internal documentation, SOPs, and reference materials for field workflows
• Contribute to the Design Technology team playbook and knowledge base
• Participate in platform reviews to identify workflow optimization opportunities
• Stay current on Forma (ACC) product updates related to field workflows and document control

Requirements

• Education: Associate degree or higher in Construction Management, Information Technology, or related field or equivalent professional experience
• Experience: 4-6 years of hands-on experience administering Forma (ACC), BIM 360, or equivalent construction platforms

Qualifications

• Empathetic, process-driven, and technically fluent
• Strong customer service and communication skills
• Hands-on experience supporting core construction workflows (RFIs, submittals, issues, document control, and forms)

Skills

• Service management tools (ServiceNow, Jira, etc.)
• Forma (ACC) field workflows
• Mobile device setup and workflow guidance
• Document control and transmittals
• Field reporting

Benefits

FTI offers a comprehensive benefits package, including industry-leading health, dental, and vision plans, retirement savings options, paid time off, and more. FTI is committed to providing a supportive work environment where team members can thrive and grow.

Pay

Competitive salary based on experience and qualifications.

Schedule

This position works between the hours of 7 am and 5 pm, Monday through Friday.

How FTI Gives YOU the Chance to Thrive

Joining FTI means joining a team that values its employees and recognizes their contributions. FTI offers competitive compensation, career path development, and a robust benefits package. FTI also provides opportunities for growth and development, with ongoing training and learning resources.

Equal Opportunity Employer

Faith Technologies, Inc. is an Equal Opportunity Employer – veterans/disabled.