Construction Service Manager

About the Role

The Service Manager leads and oversees all construction service operations, ensuring efficient, safe, and high-quality service delivery. This role manages service calls, develops proposals for work exceeding Not-to-Exceed (NTE) limits, and supervises field technicians to meet company standards and client expectations.

Responsibilities

• Service Call Operations
  • Oversee intake, prioritization, and scheduling of all service requests
  • Dispatch technicians based on scope, urgency, and resource availability
  • Monitor service ticket status from initiation through closeout
  • Ensure timely response, execution, and completion of service work
• Proposal Development (Over NTE Work)
  • Evaluate service findings and determine when work exceeds NTE thresholds
  • Develop detailed proposals including scope, pricing, and execution plan
  • Prepare cost estimates for labor, materials, and subcontractor work
  • Present proposals to clients and secure approvals
  • Coordinate transition from approved scope to field execution
• Technician Supervision & Field Management
  • Supervise, direct, and support service technicians and field crews
  • Assign work and monitor daily productivity and performance
  • Provide technical guidance and support for field issues
  • Conduct jobsite visits to verify quality, safety, and progress
  • Hold technicians accountable for workmanship and documentation
• Scheduling & Resource Management
  • Develop and manage daily and weekly technician schedules
  • Coordinate materials, equipment, and subcontractor support
  • Adjust schedules based on changing priorities and field conditions
  • Ensure efficient utilization of labor and resources
• Cost Control & Job Tracking
  • Monitor job costs against estimates and approved proposals
  • Track labor hours, materials, and subcontractor costs
  • Identify and address cost overruns or inefficiencies
  • Maintain accurate records for billing, change orders, and job closeout
• Client Management
  • Serve as primary point of contact for service clients
  • Communicate status updates, proposals, and project changes
  • Resolve service issues and ensure customer satisfaction
  • Maintain strong client relationships and drive repeat business
• Quality, Safety & Compliance
  • Ensure all service work complies with company safety policies and procedures
  • Enforce OSHA, building code, and regulatory compliance requirements
  • Conduct quality control inspections and address deficiencies
  • Promote a culture of safety and accountability in the field

Qualifications

• 5+ years of experience in construction, service management, or related field
• Strong knowledge of construction methods, trades, and service operations
• Experience preparing estimates and proposals
• Proven ability to manage field personnel and subcontractors
• Proficiency with construction software (Procore, Bluebeam, or similar preferred)

Core Competencies

• Leadership and team management
• Operational planning and organization
• Cost control and financial awareness
• Communication and client management
• Problem-solving and decision-making

Reporting Structure

Reports to: Director of Operations

Direct Reports: Dispatcher, Service Technicians, Field Leads

Performance Expectations

• Timely response and closeout of service requests
• High technician productivity and utilization
• Strong proposal conversion rate (service → project work)
• Effective cost control and margin performance
• Low callback / rework rate