Construction Project Manager

SERVPRO’s former Franchise of the Year, Team Wall, is seeking a Construction Project Manager to join our team. If you love helping people through difficult situations and thrive in challenging environments, this role offers the opportunity to make a daily impact by restoring fire and water damage “Like it never even happened.”

About the role

The Construction Project Manager oversees all functions necessary to obtain and execute construction projects, ensuring high-quality service for customers, clients, subcontractors, and resource providers. This position also includes leadership of Construction Services Leads and Technicians.

Responsibilities

• Customer Satisfaction
  • Manage the customer experience and overall satisfaction.
  • Handle all warranty activities.
• Project Planning
  • Educate customers on the construction process.
  • Identify and document project scope of work.
  • Maintain customer and client communications.
  • Review estimates and identify change order or upsell opportunities.
  • Obtain customer and client agreement on scope and estimate.
  • Ensure proper permits are acquired.
• Project Execution
  • Review budgets and create work orders for subcontractors.
  • Create project schedule and timeline.
  • Identify and qualify subcontractors and resource providers.
  • Review subcontractor estimates and confirm scope accuracy.
  • Negotiate terms and set expectations with customers and clients.
  • Coordinate inspections with local jurisdictions.
• On Site Management
  • Conduct frequent site visits to ensure compliance with policies and procedures.
  • Address questions or concerns from clients and subcontractors.
  • Document all project activities, including photos, job diary, and signing documents using company software.
  • Capture progression photographs and/or dockusketch of the job.
  • Track job progression compared to draw schedules.
• Project Completion
  • Complete final walkthrough with the customer to ensure no punch list items remain.
  • Finalize all paperwork associated with job closeout.
  • Capture final photographs and/or dockusketch of the project.
  • Ensure no outstanding financial balances exist prior to closeout.
• Team Management
  • Manage the Construction Services team to ensure compliance with Team Wall policies.
  • Plan and encourage ongoing training for team members.
  • Schedule regular one-on-one meetings with each team member.
  • Approve biweekly payroll for the Construction Services team.
  • Complete mid-year and year-end performance reviews.

Requirements

• Knowledge of MEP trades.
• Previous construction management experience.
• Superb customer service track record.
• Effective written and oral communication skills.
• Intermediate math skills.
• Experience in restoration and/or construction preferred.
• Xactimate knowledge preferred.
• Must have a reliable vehicle and license to conduct site visits.

Qualifications

• High school diploma or GED.
• Project Management Professional (PMP) certification preferred.

Physical and Work Environment Requirements

• Walking and/or standing throughout the day.
• Frequent driving and sitting.
• Occasional ladder climbing.
• Exposure to extreme conditions such as heat.
• Occasional loud noise levels at jobsites.

Benefits

• 401k with matching.
• Medical, dental, and vision coverage.
• Generous PTO policy.
• Training and development opportunities.

Pay

$65,000.00 - $85,000.00 per year.