Construction Project Coordinator

Project Coordinator (Hybrid Schedule after training) – Auburn Hills, MI Full-Time | Monday–Friday, 8:00 AM – 4:30 PM Hybrid Schedule: In-Office Three Days | Remote Two Days Position Overview We are seeking a detail-oriented and customer-focused Project Coordinator to join our team at our Auburn Hills branch location. This hybrid role plays a key part in ensuring the seamless execution of customer orders from contract through final resolution. The Project Coordinator partners closely with sales teams, order fulfillment teams, vendors, and third-party providers to deliver an exceptional customer experience. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and values teamwork. Core Responsibilities - Serve as a primary point of contact for internal and external customers - Review and process orders submitted by the sales team - Purchase products from vendors and corporate manufacturing facilities - Track and manage key order dates, milestones, and activities - Schedule and release completed products for fulfillment - Coordinate value-add services and pre-finishing processes - Arrange delivery and/or installation of customer orders - Collect customer payments when applicable following delivery or installation - Resolve issues related to shortages, damages, or service needs - Process factory credits and follow up on pending or denied credits - Support product inquiries and provide guidance on offerings - Assist with inventory activities and discrepancy resolution - Contribute to continuous improvement initiatives Retail Segment (if applicable) - Coordinate and manage installation permits - Verify and collect Lead Safe Install documentation - Schedule product installations and recovery appointments - Approve and process subcontractor installation payments Trade Segment (if applicable) - Assist with quoting and bidding for projects - Manage orders within OMS, including scheduling and communication of ship dates - Coordinate delivery logistics with customers and contractors - Communicate regularly with internal and external stakeholders to ensure order accuracy and timeliness Qualifications Education & Experience - High School Diploma or GED required - Associate degree or technical certification preferred - 0–2 years of experience in customer service or general business preferred - Construction, window/door, or building materials knowledge is a plus (not required) Skills & Competencies - Strong customer service and communication skills (phone, email, and in-person) - Detail-oriented with strong follow-through - Ability to manage multiple priorities in a fast-paced environment - Strong problem-solving and critical thinking skills - Collaborative team player with a proactive mindset - Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) - Ability to quickly learn internal systems and software Professional Attributes - Self-motivated and committed to continuous learning - Strong organizational and time management skills - Ability to build trust with customers and team members - Professional and polished communication and appearance - Ability to handle conflict resolution effectively Physical & Work Environment - Primarily office-based with occasional entry into warehouse areas - Regular standing, walking, typing, and communication - Occasional lifting (up to 10 lbs.) - Moderate noise level typical of office environments Why Join Us? - Competitive hourly pay - Hybrid work flexibility - Opportunity to grow within a collaborative and customer-driven team - Exposure to cross-functional business operations Apply today to bring your coordination skills and attention to detail to a team that values quality, service, and continuous improvement.