Construction Operations Manager

Role Responsibilities

• Oversee the delivery of Built to Last home repair projects, ensuring construction activities meet program standards for quality, safety, budget, and schedule.
• Provide technical oversight to service vendors—including inspectors, estimators, and third-party construction managers—and ensure general contractors perform work in accordance with program guidelines and industry best practices.
• Review and approve scopes of work, change orders, and construction documentation to ensure repairs prioritize home stability, health and safety, and energy efficiency while remaining code-compliant and cost-effective.
• Review and approve contractor payment requests, verifying that work has been completed satisfactorily and aligns with approved project scopes.
• Maintain clear and professional communication among contractors, service vendors, and homeowners, helping to de-escalate conflicts and maintain positive client experiences.
• Support contractors and service vendors in improving project documentation, bookkeeping, and compliance with construction best practices and safety requirements, including EPA and OSHA standards.
• Track construction progress and production metrics in coordination with PEA and program partners to ensure program goals and service targets are achieved.
• Convene and facilitate meetings with contractors, inspectors, and service vendors to review project progress, address issues, and improve program performance.
• Contribute to the development and refinement of construction policies, standards, and procedures to support the continued growth of the Built to Last program.
• Represent PEA at conferences, job fairs, networking events, and stakeholder meetings as needed. Some events may occur evenings or weekends.
• Support additional activities related to PEA’s residential programs as needed.

Required Qualifications

• A high school diploma or equivalent.
• 8+ years of experience in residential construction and/or construction related programming, including experience overseeing repair, rehabilitation, or renovation projects.
• Demonstrated knowledge of residential construction practices, including project scoping, permitting, contractor coordination, change orders, and warranty resolution.
• Experience managing or overseeing contractors, construction teams, or external vendors responsible for project delivery.
• Ability to review and interpret technical construction documents, scopes of work, and construction agreements.
• Experience managing project-level budgets and verifying contractor payment requests.
• Strong organizational and documentation skills with the ability to manage multiple projects, deadlines, and stakeholders simultaneously.
• Strong communication and interpersonal skills, including the ability to manage challenging conversations with contractors, partners, and homeowners.
• A high level of emotional intelligence and ability to resolve disputes or complex project issues in a calm and professional manner.
• Proficiency with standard office software (MS Office or Google Workspace) and comfort working with CRM or project management systems (Salesforce preferred).
• The ability to thrive in a fast-paced environment with multiple priorities and deadlines.
• Philadelphia residency required within six months of date of hire.

Preferred Qualifications

• Experience with housing repair, weatherization, or housing rehabilitation programs serving low- and moderate-income households.
• Experience working with publicly funded construction programs or government contracting requirements.
• Building Performance Institute (BPI) Energy Analyst certification or similar credential.
• Spanish and/or Mandarin language proficiency, or experience working in multilingual environments.