Construction Lead

About the role

The Construction Lead position at Convergint is a full-time role designed for an enthusiastic, results-driven individual who is forward-thinking and passionate about providing world-class service. This role involves installing, programming, system start-up/check-out, certifying, and customer training on various projects, ranging from small to large in complexity.

Responsibilities

• Install, program, test, repair, and service a variety of non-routine systems and equipment, including security, fire alarm & life safety, and building automation.
• Interface with customers for technical support and training, aiming to maximize customer satisfaction.
• Read blueprints, schematics, manuals, and interpret diagrams to determine installation procedures.
• Operate systems to demonstrate equipment, commission new systems, analyze performance, and identify malfunctions.
• Write non-routine programs for systems.
• Act as a "customer's best service provider" at all times, ensuring Convergint Technologies is the preferred service provider.
• Consult with engineering personnel to resolve unusual problems in system operation, maintenance, and warranty work.
• Advise management on customer satisfaction, product performance, installation techniques, and product improvements.
• Execute technical aspects of multiple projects with varying timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and ongoing technical support.
• Identify potential project risks, communicate to appropriate parties, and assist in developing and implementing strategies to minimize impact and control deviations from estimated costs and project deadlines.
• Work closely with the Project Manager and/or Operations Manager, assisting in overall project coordination and recommending quality of work and potential changes in scope.
• Mentor less experienced staff and supervise workers in testing, tuning, and adjusting equipment to achieve optimal operating performance.
• Perform other duties as requested or required.

Qualifications

• Exceptional customer focus and ability to work under pressure.
• Technical skills and experience in fire alarm systems and/or electronic security systems.
• Programming skills and proven ability to troubleshoot problems and find solutions.
• Self-starter with strong interpersonal and communication skills.
• Solid mechanical and electrical aptitude, including working with a variety of hand and power tools, reading blueprints, and performing calculations.
• Advanced computer skills, including proficiency in MS Office applications and other relevant software.
• Valid driver’s license with a clean record.
• Ability to travel locally to jobsites on a regular basis, with minimal overnight travel.

Skills

• Customer focus and problem-solving skills.
• Technical expertise in fire alarm and security systems.
• Programming and troubleshooting abilities.
• Interpersonal and communication skills.
• Organizational and multitasking skills.
• Advanced computer skills.
• Physical aptitude and manual dexterity.

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually.
• Fun & Laughter Day Off.
• Medical, Dental, and Vision Plans.
• Life insurance and Disability Plan.
• Wellness Program.
• 401K Matching Plan.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Vehicle reimbursement plan or company vehicle.
• Corporate Social Responsibility Day.
• Cell phone reimbursement (if applicable).
• Paid parental leave.

Requirements

• Education: High School/GED or equivalent experience.
• Minimum Experience: 3-5 years relevant experience.
• Preferred Experience: Relevant field service certifications.
• Product-specific certifications, Industry-specific certifications, and/or licenses, Software House, Lenel, Genetec, Avigilon, AMAG, Milestone, ONSSI, AXIS.