Construction Collections Specialist
Moore Mechanical is one of Michigan's leading HVAC and plumbing contractors, serving residential and commercial customers across multiple locations. Our construction teams complete projects ranging from tenant improvements to large commercial developments.
About the role
The Construction Collections Specialist plays a critical role in protecting company cash flow by ensuring projects are billed accurately, payments are collected on time, retainage is recovered promptly, and strong customer relationships are maintained throughout the project lifecycle.
Responsibilities
- Manage collections for HVAC and plumbing construction projects
- Contact customers regarding outstanding invoices and payment status
- Build positive working relationships while protecting company interests
- Maintain accurate collection notes and documentation
- Monitor and collect project retainage as contractual milestones are achieved
- Review customer contracts and payment terms
- Understand progress billing, retainage, payment applications, and lien requirements
- Identify billing discrepancies and coordinate with internal teams to resolve issues
- Work with accounting to ensure invoices are accurate and submitted on time
- Track retainage balances and anticipated release dates
- Partner closely with Project Managers to resolve payment issues
- Monitor aging accounts and prioritize collection efforts
- Assist with lien notices and collection escalations when necessary
- Coordinate final billing and retainage collection
- Help identify root causes of delayed payments and recommend process improvements
- Maintain accurate collection records and reporting
- Follow company collection procedures and escalation timelines
- Protect company cash flow through proactive follow-up
- Support continuous improvement of collection processes
What success looks like
- Outstanding receivables are actively managed
- Retainage is tracked and collected promptly
- Customers receive timely and professional communication
- Billing issues are identified and resolved quickly
- Strong working relationships are maintained with customers and project teams
- Aging accounts remain well managed
- Company cash flow is protected through proactive collections
Requirements
- Previous collections, accounts receivable, project billing, or construction accounting experience preferred
- Construction industry experience strongly preferred
- Understanding of contracts, progress billing, retainage, payment applications, and lien rights is a plus
- Strong organizational and time management skills
- Excellent written and verbal communication skills
- Professional conflict resolution and relationship-building abilities
- High attention to detail and accuracy
- Strong computer skills, including Microsoft Office
- Ability to prioritize multiple projects simultaneously
- Authorized to work in the United States
Benefits
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off & Holidays
- Health Savings Account (HSA)
- Ongoing Professional Development
- Employee Referral Program
Why join us
- Competitive pay based on experience
- Stable year-round employment
- Opportunity for career growth
- Collaborative team environment
- Work on large HVAC & plumbing construction projects
- Promote-from-within culture
Our core values
- Honesty: We communicate openly, take ownership, and do what we say we'll do.
- Positive Attitude: We approach challenges with professionalism, teamwork, and a solutions-focused mindset.
- Hard Work: We believe success comes from accountability, persistence, and continuous improvement.
Why this role matters
The Construction Collections Specialist plays a vital role in maintaining the financial health of Moore Mechanical. By ensuring invoices are collected, retainage is recovered, billing issues are resolved, and customer relationships remain strong, you'll directly support company cash flow and the successful completion of every project.