Construction Assistant General Manager

Key Responsibilities

• Support the General Manager in overall service center operations, including both field and office functions.
• Aid with scheduling, resource allocation, and project planning to align with business goals.
• Maintain job performance metrics, safety compliance, and quality standards; implement corrective action when necessary.
• Serve as an escalation point for Senior Leads, Leads, and Project Managers on jobsite or operational challenges.
• Support the General Manager in managing branch financials including labor costs, revenue, margins, and forecasting.
• Participate in client meetings, walkthroughs, and issue resolution to maintain high levels of customer satisfaction.
• Oversee shop readiness including inventory control, tool maintenance, and vehicle management.
• Mentor and coach Leads, Senior Leads, and Project Coordinators to build strong future leadership within the service center.
• Aid with employee training efforts on process, safety, and leadership development.
• Ensure compliance with Boston Retail Solutions SOPs, safety protocols, and operational standards.
• Uphold and model company core values in all internal and external interactions.
• Step in to represent or assume GM responsibilities in their absence.
• Travel to job sites or other service centers as needed for oversight, support, and training.

Supervisory Responsibilities

• Directly supervises field leadership (Senior Leads, Leads) and office support staff (Coordinators, Project Managers, and shop personnel as assigned).
• Provides daily guidance, coaching, and performance feedback to both field and office personnel.
• Aids the General Manager with hiring decisions, performance reviews, and disciplinary actions.
• Ensures all personnel follow safety procedures, company policies, and operational expectations.
• Acts as a role model by demonstrating leadership, professionalism, and a solutions-oriented mindset.

Experience, Education, And Skills

• 5+ years of experience in construction, project management, or operations leadership roles.
• 2+ years in a supervisory or management role overseeing both people and projects.
• Strong understanding of Boston Retail Solutions operations, workflows, and safety standards.
• Proven ability to manage budgets, financial metrics, and business performance indicators.
• Excellent communication, leadership, and conflict-resolution skills.
• Demonstrated ability to coach, mentor, and develop team members.
• Strong organizational and time management skills, able to balance multiple priorities.
• Capable of making sound decisions under pressure with limited supervision.

Other Qualifications

• Must hold a valid driver’s license with a clean driving record for the past 5 years.
• Must obtain and maintain a DOT Medical Certification.
• OSHA 30 Certification preferred (or ability to obtain).

Work Environment

• Combination of office, shop, job sites, and time on the road.
• May be exposed to noise, equipment, and varying environmental conditions.
• Physical Requirements: Ability to stand, walk, bend, sit, and occasionally lift or carry up to 50 lbs. Must be able to drive long distances, climb ladders, and work at heights when required.