Construction Account Manager (Indiana)

About the role

The primary responsibility for Gordian Account Managers is to provide support, and training, for products and services centered around Job Order Contracting (JOC) for various Clients. JOC is a procurement method and construction process that helps federal, state, and local governments, schools, hospitals, higher education institutions, and others maximize efficiency, optimize cost savings, and increase construction quality.

Responsibilities

• Prepare and maintain schedules of detailed activities to accomplish procurement objectives within a specified time period for clients
• Implement and adhere to project procedures from project identification, assistance in overseeing the development and review of project scope of work, proposal review, ensuring contract compliance, through notice to proceed, and construction execution necessary to accomplish a specific objective for various Job Orders
• Read and understand construction plans and specifications, with a depth of knowledge in conducting a comprehensive price proposal review as well as creating and review detailed construction line-item proposals
• Train contractors in Gordian software, client procedure and assist in client contract bidding
• Communicate clearly and effectively with clients and internal team members to ensure projects are completed on time and on budget
• Manage multiple accounts; develop positive working relationships with all customers
• Drive client retention, renewals, upsells and client satisfaction
• Work closely with Project Managers and Account Managers on day-to-day operational processes including, but not limited to contract renewals, prepare and maintain schedules to accomplish procurement objectives, troubleshooting, provide software training to client and contractor staff
• Collaborate closely with construction management firms to promote consistency and while developing standards and procedures
• Work closely with Finance on billing setup and invoicing
• Participate in Budget development and management, revenue forecasting
• Work with Sales and Business Operations team to develop annual program usage and benchmark report
• Monitor and follow through on all construction/project related activities to ensure work adequately reflects clients' needs and is executed in a continuous, prompt manner within the project budget
• Review contractors' requests for changes and, if appropriate, initiate job order supplementals
• Interact with owner representatives, contractors, and facility end-users, to minimize project concerns
• Review contractors' daily inspection reports, summarizing, and reporting on construction progress weekly, to upper management
• Travel 50-75% within assigned geographic area (state of Indiana)

Requirements

• Bachelor’s degree preferred in appropriate field of study or equivalent work experience
• 5+ years of construction procurement, construction management, or general contracting related experience related to healthcare construction and construction management
• High level analytical skills and problem-solving capabilities, and the ability to effectively manage several projects simultaneously in development and in the field during construction
• Excellent customer service and communication skills, strong interpersonal and team building skills, flexibility, strategic thinking, problem solving skills, goal driven, client obsessed, ability to deliver results, meets client and corporate deadlines, time management skills, self-motivated, works well independently and in a group dynamic
• Proficient with Microsoft Office products, including Word, Excel, PowerBI, ability to develop and generate custom tracking documents and reports
• Background in construction documentation and administration preferred, but not required
• Job Order Contracting or IDIQ experience is preferred, but not required, comprehensive understanding of various public procurement and project delivery methods and requirements

Qualifications

• Professionalism and construction knowledge
• Expertise in Gordian’s construction data and software

Skills

• Construction knowledge
• Project management
• Communication skills
• Customer service
• Problem-solving
• Software proficiency (Microsoft Office)

Benefits

• Medical
• Dental
• Vision
• Life
• LTD insurance
• HSA
• 401(k) retirement plan

Pay

The salary range for this position (in local currency) is 88,000.00 - 147,000.00

Schedule

Full-time