Construction Account Manager

Why join us? Handoff is the AI agent that runs a construction company. We help remodelers automate estimating, streamline operations, and win more work - backed by real-time cost data, intuitive design, and workflows that “speak contractor.” With over 10,000 monthly active users and $6B in annualized project volume already flowing through our platform, we’re becoming the trusted partner for the people who build our homes. We are backed by $25M+ raised from Y Combinator, Initialized, and Greycroft. Our team is distributed across hubs in Austin, São Paulo, and Buenos Aires, and we are deeply focused on building intuitive, high-impact solutions that make a real difference for our users.

About the role

• Serve as the primary point of contact for estimating, purchasing, and construction staff at our enterprise accounts
• Build and own the implementation plan per account, with 30/60/90 milestones the customer has agreed to
• Configure and maintain customer accounts: cost data, product preferences, catalogs, estimate formats, and presets — validated against real estimates
• Train customer users and build the training materials that scale that process
• Own first-line support: answer customer questions same day and escalate bugs with reproducible steps and customer impact
• Translate customer requirements and feedback into structured, prioritized specs for our forward-deployed engineers, researchers, and product team
• Review customer usage weekly per account and work adoption blockers with the team
• Prepare and run customer check-ins and business reviews
• Build the repeatable playbook: onboarding checklist, configuration standards, support process

Construction is one of the largest industries in the world, and it's still running on spreadsheets and gut feel. We're changing that. This role puts you at the center of it — working directly with the customers building our product's future, and bringing your construction expertise into a company that will actually use it.

Requirements

You've personally done takeoffs from drawings and built estimates and material lists — residential or commercial. This is a requirement, and we'll verify it in the take-home.

You have end-to-end knowledge of the construction process, including field and installation work. You know what a quantity means on site, can catch a missing scope, and can explain it in a customer's language.

You've trained people, supported accounts, or managed customer relationships. You're comfortable in front of a room of estimators, purchasing staff, or sales reps.

You're a clear writer who gets the details right. You can turn a customer conversation into a precise requirement or a reproducible bug report someone else can act on.

You use AI tools every day and can teach them to someone who doesn't.

Bonus: experience with takeoff software (PlanSwift, Bluebeam, OST), estimating or construction management platforms (Buildertrend, JobTread, Procore), software implementation or onboarding